Senior Client Success Manager
About The Position
Pivotal Health is looking for a Senior Client Success Manager to help ensure our healthcare provider clients are successful and satisfied throughout their journey with us. You’ll manage a book of high-value and strategic accounts, providing the white-glove experience and dedicated attention these clients expect. As Senior Client Success Manager, you’ll be responsible for ensuring high adoption of our platform, and supporting retention and overall client satisfaction. This is a critical, hands-on role at a high-growth startup where you’ll have direct impact on client outcomes and company growth.
Requirements
- 4-8 years in a client-facing role such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR strongly preferred.
- Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate complex insights into clear strategies.
- Strategic and proactive mindset, with proven ability to manage and grow high-value accounts, drive measurable outcomes, and mitigate risks before they escalate.
- Demonstrated success leading cross-functional initiatives and complex client implementations, with strong project management and operational excellence skills.
- Experienced mentor and team contributor who thrives in high-growth, fast-paced environments
- Comfortable operating in ambiguity, with the ability to build structure, adapt quickly, and make sound decisions in a fast-moving environment.
- Experience leveraging client success, analytics, and project management tools to drive insight and execution.
Nice To Haves
- Experience at a Series A or early-stage startup, where priorities evolve quickly and leaders wear multiple hats
- Prior experience as a healthcare provider
Responsibilities
- Manage and grow a portfolio of high-value accounts, with a focus on retention, expansion, and long-term partnership success.
- Lead clients through onboarding, implementation, and ongoing engagement, ensuring clients achieve measurable value early and consistently.
- Act as the voice of the client, synthesizing feedback and partnering with Product and Engineering to influence roadmap priorities and improvements.
- Contribute to Client Success playbooks, share best practices, and mentor team members to strengthen overall team performance.
Benefits
- Competitive compensation, including equity
- Full health, dental, and vision coverage
- Retirement savings plan through 401(k)
- Flexible time off
- Opportunities for company-wide connection and events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
