Senior Client Success Manager

Artisight

2h • Remote

About The Position

We're seeking a Senior Client Success Manager to join our Client Experience team at Artisight. In this role, you'll drive value realization and relationship management for healthcare clients transitioning from sales prospects to long-term partners, and help strengthen retention, adoption, and growth across the organization.

This role is remote, based in the United States, and requires U.S. work authorization.

Requirements

• 5+ years of Client Success or Account Management with a technical (SaaS) product within Healthcare, or background in consulting or as a program delivery owner for a large enterprise within Healthcare
• Experience working in healthcare, specifically with patient care delivery systems and hospital operations
• Demonstrated ability to lead client relationships and drive customer retention with technical SaaS products
• Comfort working with executives, clinicians, project managers, and technical stakeholders
• Strong communication skills and a collaborative working style, with the ability to adjust your approach for different audiences
• A thoughtful, organized approach to managing complex processes and tracking client success metrics
• Knowledge of nursing workflows and hospital operations

Nice To Haves

• Familiarity with customer success platforms and enterprise healthcare software
• Experience in sustaining business growth and profitability by maximizing customer value
• Exposure to analyzing data to improve customer outcomes and experience

Responsibilities

• Partner with clients and internal teams to increase product adoption, uncover expansion opportunities, and strengthen client loyalty and retention
• Collaborate with clients to track and deliver on their business outcomes while promoting the value of Artisight's products and services
• Support and improve processes involving both internal and external stakeholders, including software deployment, clinical consultation, and technical issue resolution
• Drive new business growth within existing client accounts through advocacy and referenceability
• Manage client escalations and guide them to successful resolution
• Contribute to scaling Client Experience processes and policies alongside Artisight leadership
• Communicate progress, insights, and recommendations clearly to executive leadership teams and cross-functional stakeholders

Benefits

• Impact: Your work directly influences client satisfaction, clinical outcomes, and the success of healthcare organizations using Artisight's solutions
• Growth: You'll develop leadership capabilities while scaling processes in a growing healthcare technology company
• Team: You'll collaborate with Client Success leadership, sales, product, clinical consultants, and technical teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed