Senior Client Success Manager
About The Position
Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential. We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world. Summary As the Senior Client Success Manager, you will play a pivotal role in ensuring our clients achieve their engagement and loyalty goals. You will act as the primary point of contact for a key client, leading the management and optimization of their programs to drive satisfaction and retention. Your focus will be on building strong relationships, understanding client needs, and delivering solutions that enhance their experience with our platform.
Requirements
- 5+ years in a client success, account management, or similar role within the engagement or technology sectors.
- Proven ability to build and maintain strong client relationships, with exceptional interpersonal skills.
- Strong analytical and problem-solving abilities, with experience in using data to drive decisions and improvements.
- Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively.
- Experience managing multiple projects simultaneously, with a strong focus on delivering results and meeting deadlines.
- Familiarity with engagement and loyalty platforms, with the ability to quickly understand and utilize new technologies.
- Bachelor’s degree in business, Marketing, or a related field (advanced degree or certifications in client success management is a plus).
- Experience working with Fortune 500 companies or large enterprise clients is a plus.
Nice To Haves
- advanced degree or certifications in client success management is a plus
- Experience working with Fortune 500 companies or large enterprise clients is a plus
Responsibilities
- Develop and maintain strong relationships with key client contact, acting as their trusted advisor and main point of contact.
- Oversee the success of client programs, ensuring that their objectives are met, and expectations are exceeded.
- Collaborate with internal teams to implement and optimize engagement solutions tailored to client needs.
- Track and analyze client performance metrics, providing insights and recommendations for improvement.
- Gather and act on client feedback to enhance the effectiveness of our solutions and address any issues promptly.
- Work with clients to develop strategic plans that align with their business goals and maximize the value of our offerings.
- Partner with Customer Success, Sales, and Product teams to ensure cohesive and effective client support and solution delivery.
- Prepare and present regular reports on program success, and project outcomes to both clients and internal stakeholders.
Benefits
- Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
- paid Long-Term disability and Life Insurance
- HSA/FSA plans
- varying voluntary benefits such as critical, hospital, pet coverage and much more
- Employee benefit education, campaigns and wellness opportunities
- 401k retirement matching and financial planning resources
- Education reimbursement
- Several EAP resources
- 13 paid holidays and PTO time
- Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
- Employee referral bonuses
- Employee group opportunities
- Fun, casual and flexible working environment that embraces the hybrid workstyle
- Career growth opportunities
- Summer internship program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
