Senior Client Success Manager (Political & Advocacy) - Programmatic

Zeta Global•New York, NY

21h•Hybrid

About The Position

The Senior Client Success Manager – Programmatic (Political & Advocacy) is at the forefront of Zeta’s strategic political and advocacy partnerships. This role sits on our high-profile Political/Advocacy team, managing large-scale digital advertising programs for a diverse set of political campaigns, causes, and advocacy groups. Candidates must be comfortable working with organizations across the political spectrum (“both sides of the aisle”) with impartial professionalism and navigating the unique demands of election-season media. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. The role requires exceptional organization, adaptability, and the ability to thrive under tight deadlines — including late nights and weekend work during peak political season. Ideally, you will be located in New York City, NY and work hybrid out of our NYC office.

Requirements

3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
Demonstrated ability to develop and cultivate relationships and work successfully at all levels of the decision process
Strong analytic skills, including high level of comfort with Excel
Comfort working across the political spectrum with impartial professionalism.
Passion for digital media and thorough knowledge of the programmatic advertising industry
Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
Intelligent, outgoing individual with interpersonal skills and work ethic
Comprehensive experience with MS Office, particularly Excel and PowerPoint
Ability to travel as needed

Responsibilities

Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
Manage a high volume of concurrent campaigns, ensuring impeccable execution and optimization under ambitious timelines
Grow existing political and advocacy accounts, targeting top digital ad spenders to drive incremental and renewal opportunities
Prepare and deliver post-campaign analysis reports tailored to political and advocacy KPIs
Serve as the primary point of contact for all campaign requests, including creative changes, pacing/performance reports, recommendations, and strategic planning
Prepare and conduct high impact reporting presentations in collaboration with analytics team
Ensure exemplary customer satisfaction levels with every customer interaction