Senior Client Success Manager - Key Accounts

Metergy Solutions•New York, NY

2d•Hybrid

About The Position

Metergy Solutions, LLC. (“Metergy”) is a technology company driving significant carbon emission reductions through its innovative Submetering as a Service (SaaS) model. As a leading submetering provider in North America with a 45-year track record, Metergy supplies, installs, and remotely reads meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and handles billing and collections. Submetering is proven to reduce energy consumption by 40%, contributing to decarbonization efforts. Metergy has over 900,000 contracted meters, issues over 4 million utility bills annually, and employs over 500 team members. The company is a portfolio company of Brookfield Infrastructure Partners, benefiting from access to capital, expertise, and global reach. Metergy's mission is to provide accurate and reliable utility consumption data through market-leading submetering and billing expertise, while fostering a workplace where inspired team members are empowered to do more good. Metergy has been recognized as a Great Place to Work for two consecutive years, emphasizing its commitment to a respectful, inclusive, and high-performing workplace. This role is crucial for Metergy's US market, serving as the primary point of contact for key accounts and acting as a trusted advisor and strategic partner. While not a people management role, the position involves leading other Client Success professionals in supporting key accounts. The role operates on a hybrid model, requiring three days in the office in Long Island City, New York.

Requirements

Bachelor’s degree
7+ years in customer success, account management or similar
Including 2+ years in a lead role as key account contact managing senior management client relationships
Ability to create and execute long-term, scalable client retention strategies
Experience leading cross functional initiatives, fostering internal and external relationships
Demonstrated ability to lead with a “customer-first” mindset
Proficiency in tracking customer health, defining KPIs
Familiarity with Salesforce or other CRM platforms, and PowerBI or other BI tools

Responsibilities

Serve as a trusted advisor and primary strategic point of contact for clients’ executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value.
Support the Director of Client Success in the continued growth and development of the Client Success function for the US business.
Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders.
Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account.
Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth.
Act as a senior resource and escalation point for Client Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team.
Support in the coaching, development and overall evolution of the Client Success Managers and Client Success Specialists.
Partner with Account Executives to identify opportunities, develop expansion strategies across the portfolio, and influence deal structures to support growth.
Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services.
Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale.