Senior Client Success Manager, Enterprise
About The Position
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. As a Senior Client Success Manager on the Enterprise team, you will be a strategic partner to Alloy’s largest and highest priority accounts. You will own and deepen relationships with our clients to ensure they are realizing tangible value from using Alloy, driving adoption and optimization while finding opportunities to expand our commercial footprint.
Requirements
- 5+ years experience in Enterprise SaaS Account Management, Sales or Client Success and working with strategic or enterprise level customers owning retention and growth metrics and running executive business reviews
- Experience working with fintech, banking, API infrastructure, B2B technology, or general financial services products
- Track record of working with technical, API-based products and translating their capabilities for client-facing conversations
- Strong interpersonal, organizational, time-management and prioritization skills
- Self-motivated, analytical, and empathetic with an entrepreneurial spirit and are endlessly curious about our product and industry
- Analytical acumen and the ability to tell stories from data that tie to clients goals
- Desire to work with a quickly expanding and growing team
- Located in NYC Metropolitan area or willing to relocate to the area
Nice To Haves
- Previous working knowledge in KYC/CIP, AML, fraud prevention and other identity programs preferred
Responsibilities
- Own, manage, and grow a portfolio of strategic accounts through a structured client maturity plan
- Serve as the primary strategic advisor to executives, risk leaders, and technical stakeholders across your accounts
- Proactively manage account health through regular meetings, stakeholder mapping, and data-driven insights
- Identify expansion opportunities and partner with Sales to advance and close revenue
- Lead impactful, executive-level QBRs with tailored insights and product guidance to drive tangible outcomes
- Drive retention (GDR, NDR) and ensure clients achieve measurable fraud and risk reduction
- Surface gaps in client usage and work with Technical Success teams to drive consumption and product adoption
- Build in-person relationships at industry events and on-site client visits
- Partner with Product & Engineering by surfacing client needs that help shape Alloy’s future roadmap
- Maintain a deep understanding of Alloy’s platform, APIs, and fraud/risk capabilities to guide clients at an expert level
Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- Eligible new parents receive 16 weeks of paid parental leave
- Home office stipend for new employees
- Annual learning & development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
