Senior Client Success Executive

Quantum Health, Inc. • Dublin, OH

2d • Hybrid

About The Position

The Sr Client Success Executive, Strategic Accounts serves as the executive relationship owner and strategic business partner for Quantum Health’s most complex and high-value clients. This role is accountable for retention, revenue expansion, performance guarantee achievement, and long-term client value realization across a portfolio of national and jumbo accounts. Operating with a high degree of autonomy, this leader drives enterprise-level strategy, aligns executive stakeholders, translates client business objectives into actionable success plans, and ensures cross-functional orchestration across Quantum Health to deliver measurable outcomes. Success in this role is defined by sustained client growth, executive-level trust, operational excellence, and strategic partnership that positions Quantum Health as an indispensable advisor.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or related field required; Master’s degree preferred.
• Minimum of 2+ years of direct experience managing jumbo or national accounts (e.g., large, complex, multi-location, high-revenue employer groups).
• 10–12+ years of progressive experience in strategic account management, consulting, health insurance, or enterprise client leadership roles.
• Demonstrated success retaining and growing high-value, complex client portfolios.
• Proven ability to influence and engage executive-level stakeholders in high-stakes, high-visibility environments.
• Strong financial acumen with the ability to articulate ROI, performance guarantees, and value realization metrics.
• Exceptional strategic thinking, negotiation, analytical, presentation, and executive communication skills.
• Ability to operate independently with a high degree of ownership and accountability.
• Experience in healthcare, health insurance, or benefits consulting strongly preferred.
• Proficiency with CRM platforms (Salesforce preferred) and executive-level reporting.
• Travel as required based on client and business needs.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
• Lead through influence across matrixed teams without formal people management responsibility.
• Demonstrate executive presence and sound judgment in high-impact decision-making environments.
• Drive accountability across internal stakeholders to ensure client commitments are met.
• Model strategic thinking, ownership mindset, and enterprise collaboration.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Serve as the executive relationship owner for assigned strategic and jumbo accounts, developing multi-year partnership strategies aligned to client enterprise objectives.
• Establish and maintain C-suite and senior stakeholder relationships to position Quantum Health as a trusted strategic advisor.
• Translate client business priorities (cost containment, member experience, health outcomes, risk mitigation) into actionable account plans with defined KPIs and measurable ROI.
• Lead annual and multi-year strategic planning sessions, business reviews, and executive presentations that demonstrate value realization and forward-looking innovation.
• Own performance guarantee oversight, proactively identifying risks and implementing mitigation strategies to ensure successful outcomes.
• Drive enterprise adoption and optimization of Quantum Health solutions to maximize client value and long-term partnership stability.
• Own full retention accountability and revenue performance across assigned portfolio.
• Develop and execute comprehensive renewal strategies, including executive alignment, value articulation, and competitive positioning.
• Identify and lead expansion opportunities including cross-sell and upsell initiatives aligned to client strategic priorities.
• Proactively assess account health through data analytics, stakeholder engagement, and risk monitoring to prevent churn and uncover growth opportunities.
• Partner with Sales and Growth teams to position Quantum Health for expanded footprint within client organizations.
• Act as the internal quarterback for assigned accounts, aligning Operations, Clinical, Product, Finance, and Implementation teams to deliver a seamless client experience.
• Anticipate and resolve complex, escalated issues with executive-level visibility, ensuring rapid resolution and root-cause prevention.
• Convey client market trends, competitive intelligence, and strategic objectives to internal leadership to inform product roadmap and service innovation.
• Ensure disciplined CRM management and account hygiene, maintaining accurate forecasting, health scoring, and strategic documentation.
• Provide executive insights and portfolio reporting to senior leadership, highlighting risks, opportunities, and strategic initiatives.
• Other duties as assigned.

Benefits

• Competitive base and incentive compensation
• Health, vision and dental featuring our best-in-class healthcare navigation services
• Life insurance
• Legal and identity protection
• Adoption assistance
• EAP
• Teladoc services
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid Time Off (PTO)
• 7 paid holidays
• Parental leave
• Volunteer days
• Paid sabbaticals
• Tuition reimbursement up to $5,250 annually
• Certification/continuing education reimbursement
• Discounted higher education partnerships
• Paid trainings
• Leadership development
• Recognition as a Best Place to Work for 15+ years
• Dedication to diversity, philanthropy and sustainability
• People-first values that drive every decision.
• A modern workplace with a casual dress code
• Open floor plans
• Full-service dining
• Free snacks and drinks
• Complimentary 24/7 fitness center with group classes
• Outdoor walking paths
• Game room
• Notary and dry-cleaning services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior