Senior Client Solutions Manager, Sports & Entertainment (US Remote, EST Hours)
About The Position
Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. This role is a commercial position focused on owning a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships). The primary measures of success are client retention, expansion, and Net Revenue Retention (NRR). The role involves acting as a trusted strategic partner to senior brand-side stakeholders, managing the full lifecycle of client relationships, and ensuring efficient operation across internal teams (Sales, Strategy, Campaigns, Paid, and Product). A key aspect is proactively identifying and resolving potential issues (performance, scope, relationship, or margin) well in advance. The role also includes leading a pod of CSMs and/or Junior CSMs, elevating their performance and client work.
Requirements
- 6+ years in influencer or creator marketing, with experience on large or enterprise accounts.
- Hands-on campaign fluency, with genuine command of Meta and TikTok.
- A track record of account growth and retention that can be quantified.
- Experience being measured against revenue, retention, or NRR.
- Direct people-leadership experience, including managing 1:1s, workload, and team performance.
- AI-native, building AI tools into daily work for faster execution, sharper insight, and smarter workflows.
- Commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of managed accounts.
Responsibilities
- Own client relationships across launches, seasonal campaigns, and always-on programs, multi-threading across teams.
- Translate data into clear, actionable plans and present performance against KPIs (engagement, EMV, sales lift, affiliate impact).
- Use AI daily to compress reporting, model renewals, prep upsells, and synthesize client data.
- Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns, ensuring work is on-brand, on-time, and within margin.
- Manage renewal timelines, identify upsell opportunities, and drive Net Revenue Retention.
- Forecast performance, optimize mid-campaign, and apply learnings to future programs.
- Ensure tracking is clean, monitor team capacity, fix inefficiencies, and ensure client feedback is captured.
- Lead a pod of CSMs and/or Junior CSMs, managing their performance and client work.
Benefits
- Remote-first work environment
- 25 days PTO + bank holidays
- 4 company-wide days off (Kyra Days)
- 3 wellness days
- Paid sick leave
- Annual Learning & Development budget
- Annual bonus scheme
- Healthcare coverage for US-based team members
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
