Senior Client Solutions Analyst, Commercial Real Estate Banking - Montreal, QC

Scotiabank • Montreal, QC

32d • Onsite

About The Position

The Senior Client Solutions Analyst (SCSA) contributes to the overall success of Real Estate Banking, Canadian Commercial Banking, ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. This role ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. The Sr. CSA provides credit and administrative support to the Real Estate Banking team for the development and maintenance of a portfolio of loan and deposit accounts. He/she assists Relationship Managers with annual reviews, new applications, and amendments, and ensures that required reports are received and analyzed in accordance with the conditions of the loan commitment. The Sr. CSA reviews all new credits for pre-funding conditions, reporting requirements, and sets up files and a diary system for new and existing credit facilities. He/she coordinates the completion of all documents required for Global Transaction Banking products and services (e.g., current accounts, RDC, KYC documentation); follows up and rectifies security defects on the BSC Defect List.

Requirements

• University or College degree with Finance, Accounting or Other Business Specialty background, or equivalent work experience.
• Strong commitment to excellent client service and ability to work with clients to resolve issues in an amicable and prompt manner.
• Strong organizational skills to co-ordinate and prioritize a number of concurrent requests.
• Strong interpersonal skills to obtain agreements within Commercial Banking and partners.
• Strong written and verbal skills (French and English).
• Strong knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes.
• Strong knowledge of Financial Statements and credit analysis.
• Strong knowledge of credit structures and applicable risk management.
• Good knowledge of fulfilment processes and roles of partners.
• Knowledge of the Business Service Center, Enhanced Due Diligence Team and Cash Management teams is important.
• Good knowledge of the Commercial Banking Distribution structure as well as role of other groups within Commercial Banking (Roynat, Real Estate, Leasing).
• Thorough knowledge of the applicable software and technology platforms for Commercial (e.g., Sales Force, Intralink, Lotus Notes).
• Good knowledge of the features and benefits of Commercial products and services.
• Strong knowledge of Microsoft Office applications (in particular Excel).
• A high degree of flexibility to adapt to a wide variety of tasks.
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Responsibilities

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Working closely with Director and Associate Director, the Senior Client Solutions Analyst is responsible for providing a variety of services to a portfolio of existing and prospective clients.
• Onboarding: Supporting the collection of information directly from clients and from various sources necessary to assess the client’s risk profile in order to ensure the Bank meets its regulatory requirements related to KYC, AML, etc. This includes contacting clients, sourcing internal/external sources/websites, documenting information in Know Your Client documentation in various formats such as the Client Profile Information documents, and responding to various internal Compliance groups.
• New Credit: This would include a variety of tasks including preparing credit files and ensuring all documents are filed, funding checklist/advance documentation/draw requests, liaison with solicitors for legal documents, etc.
• Coordinating efforts with internal partners and directly reaching out to clients to address various activities such as resolution of escalated client challenges, collection/processing of financial reporting, satisfaction of funding requirements and onboarding needs, in addition to assisting and collecting information necessary to support them in their preparation of credit reviews, as instructed by the Associate Directors and enabling them to make credit recommendations, conducting financial and credit analysis. In addition, the Senior Client Solutions Analyst supports the team with credit proposals.
• Look for opportunities to enhance client needs by providing Directors with referrals for ancillary products and other partner opportunities.
• Provide suggestions to continually improve processes which may include auctioning feedback received directly from clients or through client satisfaction vehicles such as the Pulse.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree