Senior Client Service Manager

Wealth Enhancement Group

5d•$100,000 - $110,000•Remote

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. We have an exciting opportunity for a Sr Client Service Manager supporting our Novato, CA team! The Senior Client Service Manager serves as a trusted advisor and strategic partner to clients and financial advisors, acting as a primary point of contact and the welcoming face of the team. This individual builds strong, enduring client relationships while serving as a key leader within the client service function, ensuring accuracy, responsiveness, and the highest standards of service across all client-facing and administrative activities. This role is responsible for delivering a highly personalized client experience through proactive relationship management, exceptional service, and expert coordination of complex client service and operational activities. The Senior Client Service Manager provides advanced support to financial advisors, oversees high-priority client requests and transactions, coordinates client communications and meetings, and helps drive the efficient and effective operation of the practice. Leveraging deep industry knowledge, sound judgment, and a commitment to excellence, this individual identifies opportunities to enhance processes, improve the client experience, and support business objectives. In addition, the Senior Client Service Manager serves as a mentor and resource to other client service team members, providing training, guidance, and sharing best practices to support consistency, professional development, and service excellence across the office. This is a fully remote position. We’re open to candidates located in Central Time Zone or Pacific Time Zone. Candidates located near Novato, CA are also welcome (but not required) to work from the office. In the spirit of pay transparency, we are excited to share the base salary range for this position is $100,000.00 to $110,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one. (Note: We currently have two openings in this office, one for a Sr Client Service Manager and one for a Sr Client Service Associate. Candidates are invited to apply to either or both depending on their experience level).

Requirements

Bachelor's degree or equivalent, demonstrated through one or a combination of the following: work experience, training, military experience, education preferred
7-10+ years of industry experience required, including client-facing experience
Experience with Salesforce (or comparable CRM) required
Experience with Schwab and Fidelity required; experience with Pershing preferred
Good working knowledge of Word, Excel, Outlook, and PowerPoint required
Excellent oral and written communication skills; ability to communicate effectively and work with all levels of staff and clients
Ability to prioritize workflow and projects; good problem-solving skills and strong attention to detail
Ability to work in a deadline environment and to be flexible under pressure
Ability to work as a team member and support more junior staff
Comfort with learning new AI applications and understanding their appropriate use cases and limitations; as AI technology evolves, continued learning and adaptation will be expected

Responsibilities

Answer phone calls and respond to client messages
Send routine follow-ups and status updates
Prepare and send meeting reminders
Manage inbound client requests (beneficiary updates, address changes, RMD questions, etc.)
Order office supplies and coordinate office maintenance
Ensure accurate completion of prospect or new client paperwork/set up
Follow up on funds transfer from surrendering company
Maintain Salesforce database and client files
Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
Record incoming assets to the appropriate blotting tool
Dialogue with clients to understand their personal history & current financial needs
Prepare account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicate to understand client requests, determines what needs to be done; communicate to the advisor or handle issue resolution, includes death claim processing
May work with clients’ tax or legal counsel
Gather client data and may prepare the materials for client meetings and reviews
Conduct Tax Research (1099s)
Complete any review follow up needs for client
Demonstrate knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
Understand financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
Attend Client Services and company educational events
May attend vendor presentations
May assist FA in client meetings
Mentor and trains team members
Resolve escalated client issues
Complete operational projects to support enhancements and changes
Communicate process and sales updates to the team
Assist Advisor Team Operations (ATO) to streamline and update processes and systems upgrades
Participate in company-offered sessions (Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE, etc.)
Serve as a subject matter expert for company initiative/rollouts
Manage vendors to Service Level Agreements
Other duties as assigned

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)