Infrastructure)

Brown and Caldwell•Los Angeles, CA

20h•Hybrid

About The Position

We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. This role is designed for an experienced relationship leader who understands municipal operations, major capital program funding and delivery, and the challenges of affordability, regulatory compliance, and community expectations. As the strategic business partner for assigned clients, you will strengthen relationships, enhance client satisfaction, and position our firm to win work that aligns with both client missions and our firm’s growth strategy. This position sits at the intersection of client strategy, project delivery, business development, and long-term partnership.

Requirements

Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
Proven success serving as Sales Leader on major, strategic proposals.
Exceptional ability to develop, expand, and influence executive-level client relationships.
Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
Advanced ability to lead and align multidisciplinary teams around complex business objectives.
Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
Exceptional strategic planning, engagement, and communication capabilities.
Highly developed facilitation, executive presentation, and negotiation skills.
Advanced risk identification, mitigation, and portfolio management expertise.
Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.
Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Nice To Haves

Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role.
Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives.
Proven ability to win highly competitive projects through disciplined capture planning and positioning.
Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations.
Experience collaborating with technical delivery teams, pursuit teams, and executive leadership.
Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth.
Effective communication and facilitation skills with the ability to influence without formal authority.
Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services.
Working knowledge of engineering scopes, project schedules, and project delivery risks.

Responsibilities

Define and lead enterprise-level growth strategies for Type I clients.
Shape client business case across multiple service lines and geographies.
Drive expansion into adjacent services and new markets.
Lead large, complex portfolios with significant revenue and risk exposure.
Balance growth, margin, retention, and service diversification.
Partner with executive leadership to calibrate strategic account performance.
Lead mature, multi-disciplinary CSTs with enterprise visibility.
Align Area, Market, and Service Line leadership around unified client strategy.
Develop next-generation CSM talent through active coaching and sponsorship.
Maintain executive-level relationships across the client organization.
Anticipate shifts in political, regulatory, and funding environments.
Position BC as a strategic advisor beyond project delivery.
Serve as Sales Leader for major strategic pursuits.
Influence enterprise resource allocation for key accounts.
Flexibility to adapt and execute various additional assignments based on evolving needs.
May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.