Senior Client Service Manager – Building Automation
About The Position
Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions. As a Senior Client Service Manager, you will: Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention Balance time between on-site customer interactions and back-office responsibilities Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio Develop service delivery plans with the customer to provide service agreement scope of work Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals Maintain excellent organizational and interpersonal skills
Requirements
- High school diploma or state-recognized GED
- 5+ years of on-the-job experience working within: The Building Automation Technology industry OR Engineering HVAC or Building Automation systems
- Experience with Microsoft Office and business software systems
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Nice To Haves
- Demonstrated experience in demand-side energy services or Certified Energy Manager preferred
- Associate degree from a two-year/technical college or bachelor's degree
- 8+ years of experience in the building technology industry
Responsibilities
- Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
- Balance time between on-site customer interactions and back-office responsibilities
- Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
- Develop service delivery plans with the customer to provide service agreement scope of work
- Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
- Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
- Maintain excellent organizational and interpersonal skills
Benefits
- Health and wellness benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
