Senior Client Service Associate
About The Position
Team Sadoff in our Milwaukee, WI office is looking for a Senior Client Service Associate to join the Client Service Team as a liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is an on-site position. In the spirit of pay transparency, we would like to share the base salary range for this position is $60,000.00 to $70,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Requirements
- 4-7+ years of client service experience at an RIA, broker dealer, or similar wealth management firm required
- Strong interpersonal skills required to develop team and client relationships
- Strong attention to detail and process
- Good problem-solving skills, ability to work with deadlines and prioritize work
- Proficient with Microsoft Office required
Nice To Haves
- Bachelor’s degree in business, finance, economics or related field preferred (or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and education)
- Financial administration experience is a plus
- Familiarity with account brokerage paperwork and terms (such as RMD, QCD, IRA, ACH, etc.) preferred
- Schwab and Fidelity platform experience a plus
- Salesforce experience a plus
- Adobe experience is a plus
Responsibilities
- Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
- Ensures accurate completion of prospect/new client paperwork/set up
- Maintains Salesforce database and client files (Filing, copies, data input)
- Record incoming assets to the appropriate blotting tool
- Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Operations, and vendors
- Support Senior Vice President (FA), the Client Service Team, and clients by leading and implementing the client service model
- Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
- Gather client data and may prepare the materials for client meetings and reviews
- Support client service functions for all teams as requested
- Completes any review follow up needs for client
- Assists Advisor Team Operations to streamline processes
- Completes operational projects to support enhancements and changes
- Communicates process and sales updates to team
- Manages vendors to Service Level Agreements
Benefits
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
