Senior Client Service Associate

Wealth Enhancement Group

7d•$75,000 - $85,000•Remote

About The Position

The Senior Client Service Associate serves as a trusted partner to clients and advisors, acting as a primary point of contact and the welcoming face of the team. This role is responsible for delivering an exceptional client experience through proactive relationship management, high-touch service, and expert coordination of client service and operational activities. The Senior Client Service Associate provides advanced administrative and operational support to financial advisors, manages complex account and service requests, coordinates client communications and meetings, and helps ensure the efficient operation of the practice. Leveraging strong industry knowledge, attention to detail, and sound judgment, this individual builds lasting client relationships while driving accuracy, responsiveness, and excellence across all client-facing and administrative functions. This is a fully remote position. We're open to candidates located in Central Time Zone or Pacific Time Zone. Candidates located near Novato, CA are also welcome (but not required) to work from the office. In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $85,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one. (Note: We currently have two openings in this office, one for a Sr Client Service Associate and one for a Sr Client Service Manager. Candidates are invited to apply to either or both depending on their experience level).

Requirements

3-5+ years of industry experience required, including client-facing experience
Experience with Salesforce (or comparable CRM) required
Experience with Schwab and Fidelity required; experience with Pershing preferred
Good working knowledge of Word, Excel, Outlook, and PowerPoint required
Excellent oral and written communication skills; ability to communicate effectively and work with all levels of staff and clients
Ability to prioritize workflow and projects; good problem-solving skills and strong attention to detail
Ability to work in a deadline environment and to be flexible under pressure
Comfort with learning new AI applications and understanding their appropriate use cases and limitations; as AI technology evolves, continued learning and adaptation will be expected

Nice To Haves

Bachelor's degree or equivalent, demonstrated through one or a combination of the following: work experience, training, military experience, education preferred

Responsibilities

Answer phone calls and respond to client messages
Send routine follow-ups and status updates
Prepare and send meeting reminders
Manage inbound client requests (beneficiary updates, address changes, RMD questions, etc.)
Order office supplies and coordinate office maintenance
Ensure accurate completion of prospect or new client paperwork/set up
Follow up on funds transfer from surrendering company
Maintain Salesforce database and client files
Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
Record incoming assets to the appropriate blotting tool
Dialogue with clients to understand their personal history & current financial needs
Prepare account transactions, trades, deposits, withdrawals, RMDs, etc.
Communicate to understand client requests, determines what needs to be done; communicate to the advisor or handle issue resolution, includes death claim processing
May work with clients’ tax or legal counsel
Gather client data and may prepare the materials for client meetings and reviews
Conduct Tax Research (1099s)
Complete any review follow up needs for client
Demonstrate knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
Understand financial terminology and products
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
Attend Client Services and company educational events
May attend vendor presentations
Assist Advisor Team Operations (ATO) to streamline and update processes and systems upgrades
Complete operational projects to support enhancements and changes
Participate in company-offered sessions (Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE, etc.)
Other duties as assigned

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)