Senior Client Operations Manager

Acosta•Rogers, AR

1d•$61,500 - $75,000

About The Position

The Senior Client Operations Manager plays a critical leadership role in driving the successful planning, execution, and delivery of large-scale or complex client projects. This position serves as a key point of communication between internal stakeholders and clients for project-related discussions, ensuring work is completed accurately, efficiently, and in alignment with client expectations. The Senior Client Operations Manager provides operational guidance to Client Operations Managers and Coordinators, acts as a subject matter expert for key systems and processes, and leads special projects that support quality execution, process improvement, and client satisfaction. Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy [https://www.acosta.group/privacy-policy/] and Terms and Conditions of Use [https://www.acosta.group/terms-and-conditions-of-use/]. #DiscoverYourPath

Requirements

Leadership role in driving successful planning, execution, and delivery of large-scale or complex client projects.
Key point of communication between internal stakeholders and clients for project-related discussions.
Ensuring work is completed accurately, efficiently, and in alignment with client expectations.
Operational guidance to Client Operations Managers and Coordinators.
Subject matter expert for key systems and processes.
Lead special projects that support quality execution, process improvement, and client satisfaction.

Responsibilities

Drive the successful planning, execution, and delivery of large-scale or complex client projects.
Serve as a key point of communication between internal stakeholders and clients for project-related discussions.
Ensure work is completed accurately, efficiently, and in alignment with client expectations.
Provide operational guidance to Client Operations Managers and Coordinators.
Act as a subject matter expert for key systems and processes.
Lead special projects that support quality execution, process improvement, and client satisfaction.