Senior Client Operations Manager

IQVIA • Marietta, GA

20h • $83,000 - $173,000 • Onsite

About The Position

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

Manage and strengthen strategic client relationships while overseeing operational and financial delivery across a global portfolio of projects. Partner with client and internal teams to establish effective governance, improve portfolio performance, and ensure consistently high-quality service throughout the project lifecycle.

Requirements

• A bachelor’s degree in sciences or a related field is preferred
• 7 years of clinical or research industry experience, including 5 years project management experience, is preferred
• Knowledge of global operations and project services functions within the clinical research or laboratory services environment
• Experience managing budgets, KPIs, service-level agreements, client requirements, and Master Service Agreement commitments
• Other equivalent combination of education, training, and experience may be accepted in lieu of degree
• Excellent organizational, analytical, and complex problem-solving skills
• Ability to collaborate across multiple departments, functions, and regions to drive activities to closure with minimal supervision
• Adaptability and flexibility in a fast-paced global working environment
• Clear and consistent communication skills for engaging internal stakeholders and global client teams
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients
• Strong sense of urgency and commitment to delivering high-quality project management

Responsibilities

• Establish close working relationships with global project teams, Business Development, operational teams, and CRO counterparts to ensure consistent, high-quality delivery
• Develop client governance structures and meeting cadences that provide clear visibility into account and portfolio health
• Lead client-specific operational committees and keep senior management informed of portfolio status, progress, risks, and actions
• Review lessons learned, best practices, client requirements, budgets, KPIs, service-level agreements, customer feedback, and Master Service Agreement commitments
• Define, communicate, and maintain client standards while proactively managing changes to requirements
• Track performance metrics and service-level agreements, identifying and implementing process improvements that strengthen service delivery
• Develop clear communication plans and facilitate client calls, portfolio reviews, bid defenses, capabilities presentations, and audits as needed
• Ensure work is performed in accordance with the ICH E6 Guideline for Good Clinical Practice

Benefits

• We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior