Senior Client Operations Manager

Arvato • Fargo, ND

10d • Onsite

About The Position

As a Senior Client Operations Manager at Arvato, you will serve as the senior on-site leader for our site in Fargo, ND, combining full accountability for both warehouse operations and client relationship management. We are looking for a people leader who builds, develops, and elevates teams; a client-first operator who earns trust at every level of the client organization; an independent problem-solver who acts without waiting to be told; and someone who is never satisfied with the status quo and continuously pushes for better outcomes for the client and for Arvato. Relocation assistance will be provided for non-local candidates selected for the position.

Requirements

• B.A. or B.S. degree or equivalent work experience.
• Minimum seven years of Operational or Account Management experience, with at least two years in a senior or lead role.
• Proven leadership capabilities with the ability to interact easily with individuals at all levels and functions, both within and outside the organization.
• Must be able to work in a demanding, problem-solving-oriented environment.
• Excellent communication skills.
• Must be assertive, analytical, and able to establish priorities.
• Customer Service Management/Account Management experience working in a Supply Chain environment.
• Must possess the ability to function in a high-pressure, fast-moving environment.
• Advanced Excel skills.
• Strong analytical skills.

Nice To Haves

• Knowledge of technology, data center, or high-value electronics logistics environments preferred.
• Good working knowledge of SAP preferred.

Responsibilities

• Lead, develop, and retain a high-performing onsite team — including Client Services Representatives and site operations staff.
• Own hiring, onboarding, performance management, and coaching.
• Build a team culture defined by accountability, continuous improvement, and pride in execution.
• Serve as the primary point of contact and escalation for the client.
• Build deep, trusted relationships at all levels of the client organization.
• Anticipate client needs, communicate proactively, and ensure that Arvato is always a step ahead of expectations.
• Own full P&L accountability for the account.
• Monitor financial performance, manage costs against budget, identify margin improvement opportunities, and prepare cost estimates and proposals for all change requests.
• Track P&L impact of all operational changes.
• Drive day-to-day operational performance against SLAs.
• Monitor activity, manage scheduling, review SOWs and weekly scorecards, and own all operational reporting, including on-time delivery, volumes, invoicing, and volume forecasting.
• Lead all business review preparation and execution (MBR/QBR).
• Report periodically on account performance, trends, and outlook to the client and internal leadership.
• Own all action logs and drive follow-through to closure.
• Identify and drive process improvement independently.
• Coordinate special projects with internal departments and external vendors.
• Solve problems at the source — don't escalate what can be resolved onsite.
• Maintain alignment with key internal stakeholders across functions.
• Act as the connective tissue between operations, finance, IT, and the client — ensuring nothing falls through the gaps.
• Uphold all safety, compliance, and 5S standards onsite.
• Model the behaviors expected of the team and ensure a safe, clean, and goal-oriented work environment.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree