Senior Client Operations & LPM Analyst

Ropes & Gray•Washington, DC

10d•$117,200 - $195,000•Hybrid

About The Position

The legal market is undergoing a period of hyper-change, driving opportunities for innovative thinking and diverse professional experiences. The Client Operations Services & LPM (Legal Project Management) team thrives on these changes, residing at the intersection of legal operations, process improvement, technology, data storytelling, client service and legal practice. Our mission is to strengthen Ropes & Gray's client relationships and optimize the delivery of legal operations services by developing innovative tools and processes that drive efficiency and meet our clients' evolving priorities.

Requirements

A bachelor's degree and at least 5 years of experience working in a law firm, corporate legal department, financial institution or other large complex organization is required.
Excellent technology skills including Excel and ability to learn business intelligence and collaboration software (e.g., MicroStrategy, HighQ) required.
Analytics experience and comfort with numbers, acquired through academic study or job experience.
Ability to effectively communicate qualitative and quantitative insights via strong written and verbal communication; experience presenting to diverse audiences.
A strong project management orientation is critical, including strong business analytics, critical thinking, troubleshooting, problem-solving and project management skills.

Responsibilities

Drive profitable matter management and effective client relationship management through a focus on a particular industry and/or legal practice area to generate insights, including risk factors and cost drivers unique to that industry or practice.
Build tools and templates that incorporate those insights, as well as provide qualitative and quantitative analytics and data storytelling.
Deliver successful outcomes for client relationships and matters by consolidating and analyzing financial data, and leveraging business intelligence tools.
Execute client support processes for a portfolio of firm clients.
Draw on firm’s best practices and resources, practice group priorities and an overall understanding of each specific client’s operational priorities and legal operations in supporting clients and legal teams.
Assemble and summarize data to structure sophisticated reports (e.g. cost estimates, complex budgets and progress reports) on financial status and risks.
Provide creative alternatives and recommendations to reduce costs and improve financial performance, including opportunities for legal team efficiencies.
Provide key insights and recommend tools and best practices for profitable management of legal matters using legal project management tools and principles, learnings about clients and matters, and legal practice/industry experience.
Seek out opportunities to scale team service model and flag opportunities for team efficiencies.
Leverage effective facilitation and collaboration skills to partner with cross functional stakeholders at the firm.