Senior Client Manager, Business Insurance

Marsh McLennan•Greensboro, NC

4d•Hybrid

About The Position

Marsh Agency is seeking a Senior Client Manager for its Business Insurance team. The role manages relationships with clients, prospects, client teams, and producers to provide high-quality service and support growth. Day-to-day work includes coverage analysis, risk management recommendations, negotiating coverage and pricing with carriers, preparing proposals, and resolving billing issues. The Senior Client Manager also mentors Client Service Associates by developing their policy-checking skills and coverage knowledge. The position is hybrid. Marsh Agency describes its culture as inclusive and client-focused, with an emphasis on colleague well-being, professional and personal development, and meaningful work.

Requirements

High school diploma or equivalent.
At least 5 years of experience in Business Insurance.
Property & Casualty license, or ability to obtain one within 90 days of employment.
Insurance designations such as INS, AAI, or CISR, or demonstrated knowledge of Business Insurance coverages.
Legal authorization to work in the United States permanently and on an ongoing basis without requiring sponsorship now or in the future.

Nice To Haves

Associate or bachelor's degree preferred.
Experience using EPIC.
Experience working with trucking clients and captives.
Working toward CPCU, CIC, ARM, and/or AU designations, or ability to demonstrate equivalent knowledge and ability.

Responsibilities

Manage relationships with clients, prospects, client teams, and producers.
Provide best-in-class client service and help drive growth.
Conduct coverage analysis and provide risk management recommendations.
Negotiate coverage and pricing with carriers.
Prepare proposals.
Resolve billing issues.
Mentor Client Service Associates and develop their policy-checking skills and coverage knowledge.