Senior Client Manager - PNC Private Bank

PNC•Baltimore, MD

6d•$123,200 - $228,800•Onsite

About The Position

As a Senior Client Manager within PNC's Private Bank organization, you will be based in Baltimore, MD. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Client Relationship Management
Communicating for Impact
Customer Relationship Management Applications
Decision Making and Critical Thinking
Flexibility and Adaptability
Managing Multiple Priorities
Products and Services
Industry relevant experience is typically 8+ years.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Specific certifications are often required.

Responsibilities

Responsible for the delivery of the most complex client relationship management activities and execution of the client experience and strategy in coordination with Relationship Strategists and Functional Advisors.
Leads internal team coordination through the entire client life cycle (prospecting, onboarding, and ongoing relationship management).
Serves as the clients' main point of contact for all ongoing client relationship management related activities in support of the client experience as directed by advisors or internal partners.
Handles higher volume, higher visibility and more complex clients or a larger number of clients.
Responsible for account opening communications and client meeting preparation.
Coordinates with internal team members and specialists to address client needs and resolve client complaints and issues.
Independently manages processes outlined in the client service agreement and partners to resolve challenges regarding implementation and client issues.
Serves as an escalation point for high severity requests or issues.
Identifies the best solution to maintain a positive client relationship.
Actively remains up to date with current products, services, business events, and market trends.
Has well developed knowledge of all business segment capabilities and offerings.
Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Leverages industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Serves as an escalation point and training resource to junior staff.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.