Senior Client Experience Specialist

Jonas Software • Markham, ON

7d • Onsite

About The Position

Jonas Software is seeking a driven individual to learn about our business, product, and clients' businesses by filling the role of Customer Support Specialist. The Jonas workplace is dynamic and empowering, comprised of motivated self-starters who enjoy the thrill of working in a challenging, fast-paced, startup environment within a well-established company. This role is for our SaaS Construction Management Cloud App.

Requirements

• 3-5+ years of customer support experience preferably in the software industry
• Basic accounting knowledge and technical skill
• Passionate about providing remarkable customer focused service that makes clients ask for you by name
• Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
• Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
• Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
• Technically inclined with the motivation to learn new technologies
• Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
• Bachelor’s degree / college diploma

Nice To Haves

• Working experience with business or ERP applications would be considered an asset
• Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Responsibilities

• Become the product expert
• Troubleshoot and resolve customer issues in a timely manner
• Train users over the phone and online meetings on how to complete different tasks using the application
• Deliver remarkable customer service through empathy and professionalism
• Improve the knowledge base and training materials to help users
• Assist with process improvement
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Senior