Senior Client Enablement Specialist

NeoGenomics Laboratories

7d•Onsite

About The Position

NeoGenomics is looking for a Client Enablement Billing Specialist who wants to continue to learn to allow our company to grow. As an employer, we promise to provide you with a purpose driven mission in which you can save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory. Position Summary: As a Field-Based Client Enablement Billing Specialist you will play a critical frontline role in reducing bad debt and improving cash collections by partnering directly with the Sales team and high-revenue clients. Your focus will be on identifying and resolving client-side issues that drive insurance denials—such as missing diagnosis codes, absent medical records, or lack of prior authorization. This is a client-facing, field-based role that involves regular virtual meetings and travel to client sites to drive education, process improvements, and revenue integrity.

Requirements

Associates degree or equivalent experience required
3-5 years of experience in medical billing, revenue cycle, or client setup (preferably in laboratory or diagnostic services)
Strong understanding of healthcare billing processes, insurance plans, and payer requirements
Experience with denial management and claim appeals
High attention to detail and strong organizational skills
Proficiency with billing software, EHR/EMR systems, and Microsoft Excel
Excellent communication and collaboration skills
Exceptional customer service skills
Knowledgeable about billing practices. This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, and follow up analysis
Proficiency in utilizing MS Word, Excel, PowerPoint, Microsoft Access and Webinars.
Ability to communicate appropriately with different audiences.
Ability to write reports, business correspondence, and other documentation materials.
Able to think analytically, conceptually and systemically.
Able to collect and research data, draw valid conclusions and make appropriate decisions.

Responsibilities

Collaborate with Sales, Client Services, and Revenue Cycle teams to assess and improve client billing readiness and reduce denial risks.
Conduct root-cause analysis of client-triggered denials (e.g., incorrect or missing ICD-10 codes, incomplete documentation, or failure to obtain prior authorization).
Work directly with high-revenue clients to educate staff on payer requirements, documentation protocols, and billing workflows.
Serve as a subject matter expert on billing-related denials and the financial impact of non-compliant order submissions.
Provide onboarding support for new clients to ensure correct documentation practices from day one.
Develop and deliver training sessions and resources (live or virtual) to improve client compliance with billing and documentation requirements.
Partner with internal teams to build out process guides, client-specific SOPs, and corrective action plans.
Escalate persistent denial trends or systemic client behavior to internal leadership for strategic intervention.
Track metrics such as denial rate reduction, documentation compliance, and contribution to cash acceleration.
Other duties as assigned.