Senior Client Delivery Manager - Revenue Cycle (REMOTE)

EnableComp • United States - Remote, TN

3d • Remote

About The Position

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM. The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery—without formal people management responsibility.

Requirements

• High School Diploma or GED required.
• 4–6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
• Deep understanding of operational workflows, data interpretation, and client support models
• Strong written and verbal communication skills with the ability to convey operational information clearly
• Demonstrated ability to independently manage client relationships and operational discussions
• Advanced analytical skills with the ability to interpret data and translate it into actionable insight
• Excellent written and verbal communication skills, including client-facing presentation experience
• Proven ability to influence without authority in cross-functional environments
• Timely and regular attendance.
• Equivalent combination of education and experience will be considered
• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Consultative mindset with a focus on problem-solving and continuous improvement.
• Strong organizational skills and attention to detail.
• Strategic mindset with a focus on long-term client value and partnership.
• Trusted advisor mentality with enterprise awareness and accountability.
• Exceptional professional judgment and decision-making capability.
• Ability to receive feedback and apply it to improve performance and professional growth.
• Professional presence appropriate for client-facing interactions.
• Willingness to learn and adapt in a dynamic, evolving operational environment.
• Demonstrated ability to escalate issues appropriately with clarity and confidence.

Nice To Haves

• Associates or Bachelor’s Degree in Business, Healthcare Administration, Operations, or a related field preferred.

Responsibilities

• Independently lead operational delivery for high-complexity, high-impact client accounts.
• Serve as a strategic operational advisor to client executives and senior leadership.
• Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations.
• Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities.
• Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle.
• Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs.
• Own complex issue analysis and resolution strategy for assigned client accounts.
• Lead advanced root cause analysis efforts across cross-functional teams.
• Frame escalations with clear articulation of risk, impact, options, and recommended path forward.
• Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues.
• Monitor performance trends and assess effectiveness of remediation strategies over time.
• Ensure consistent, professional, and transparent communication with clients during issue resolution.
• Lead director-level operational reviews, strategic touchpoints, and complex client discussions.
• Develop and deliver polished, insight-driven materials, presentations, and narratives.
• Anticipate client questions and prepare data-backed responses and recommendations.
• Establish credibility and trust with senior client stakeholders through consistent value delivery.
• Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans.
• Advocate for client needs while balancing enterprise standards, scalability, and operational realities.
• Provide informal guidance and mentorship to Client Delivery Specialists and Managers.
• Act as a subject matter expert for complex workflows, client scenarios, and operational challenges.
• Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards.
• Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements.
• Share insights, lessons learned, and best practices to elevate team effectiveness.
• Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function.
• Partner with leadership on initiatives related to process optimization, change management, and operational innovation.
• Other duties as assigned.

Benefits

• EnableComp recruits, develops and retains the industry's top talent.
• As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.
• We believe that investing in our employees is the key to our success , and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here.
• At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.
• If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED