Senior Client Associate

Wells Fargo•Dublin, OH

1d•$25 - $38

About The Position

Wells Fargo is seeking a Senior Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. The role supports Financial Advisor(s) and Branch Management with client service, account operations, administrative work, and efforts to maintain and grow client relationships. The position also provides systems support and training to branch personnel and entry-level Client Associates. The role is subject to FINRA background screening and ongoing regulatory obligations, and is not eligible for visa sponsorship.

Requirements

At least 2 years of Brokerage and Client Services support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Successfully complete and pass a background check before hire; meet applicable FINRA screening and ongoing regulatory obligations.
Provide information to the Wells Fargo Personal Account Dealing Team and comply with applicable requirements if affected by policies concerning outside activities or personal investing.

Nice To Haves

Brokerage client support experience or financial services industry experience.
Administrative support experience in financial services.
Experience interacting directly with customers.
Intermediate Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Client service focus and the ability to listen to customer needs and recommend solutions.
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment.

Responsibilities

Assist Financial Advisor(s) with service and operational activities, including serving clients by telephone, direct interaction, and written correspondence.
Facilitate Financial Advisor and client requests for account-related information and quotes.
Schedule and prepare for appointments with new or prospective clients; establish and service client accounts; prepare forms; research account inquiries or issues; and enter security order tickets after approval by the Financial Advisor(s).
Perform functions for Financial Advisor(s) and Branch Management, including tracking referrals, coordinating and executing marketing campaigns, maintaining files to meet regulatory requirements, and maintaining filing and record keeping to support servicing and growing client relationships.
Act as a liaison for referral sources by reviewing paperwork for completeness and forwarding it to management for review.
Anticipate and proactively seek resolutions to client and business-related issues.
Handle complex clients with a high degree of professionalism and seasoned judgment.
Provide advice or guidance to peers as a subject matter expert.
Provide knowledge and systems support to branch personnel and train entry-level Client Associates.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues in a timely and effective manner.