Senior Client Associate

Gallagher•Louisville, KY

2d•Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As the Senior Client Associate you will continue to develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. You will work alongside experienced team members as you learn the business. Through hands on learning you will gain the knowledge, skills and abilities to make client-related decisions independently.

Requirements

Excellent verbal and written communication skills
Capable of developing professional relationships with internal and external partners
Capable of meeting deadlines
Resilient and adaptable in the face of shifting priorities
Seek to learn about your team and help the branch meet their goals
Actively seek to develop professional skills
Aim to improve personal efficiency and productivity
Able to clarify priorities/requests and manage your time wisely
Eager to support the team
Interested in building a knowledge of Gallagher tools, systems and shared resources
High School Diploma and 1 year of equivalent work experience
Proficiency in Microsoft Office
Basic Math Skills
Life & Health License (or obtained within first 90 days of employment)

Nice To Haves

Bachelor’s Degree preferred
Go the “Extra Mile” to achieve results

Responsibilities

Support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business
Learn about Gallagher’s vast network of resources to improve efficiency and effectiveness in delivering client materials
Become proficient with industry knowledge and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables
Prepare RFPs, coordinate vendor responses, and create client presentations
Effectively present in open enrollment meetings, participate on client calls, and reply to clients via email
Establish positive relationships in your office and support with administrative tasks as needed
Maintain up-to-date records in the Document Management System (DMS)
Complete all GBS Employee Benefits Curriculum and learn from your team
Guide junior teammates and support the broader client service team during peak enrollment season
Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
Actively approach issues that could impact client retention

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program