Senior Client Advocate - Construction

WTW•Los Angeles, CA

14h

About The Position

The Senior Client Advocate provides strategic relationship management and placement, taking advantage of specialized Construction industry experience and unparalleled market know-how, to craft strategies for clients to quantify, mitigate, and transfer risk. This position will also create strategies and execute the placement of Builders Risk, Property and Casualty lines of business for both primary and excess policies. The Senior Client Advocate is responsible for providing strategic relationship management, placement of Builders Risk, Property and casualty lines, and consultative services to our clients. The Senior Client Advocate is responsible for marshaling Willis Towers Watson resources to provide coordinated service and placement activities that meet the client’s insurance and risk management needs. Responsible for ensuring relevant regulatory and technical standards are met. Leverages advanced skill set with knowledge to design and consult with clients on insurance coverage and services; uses understanding of clients’ needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast-paced environment with minimal supervision.

Requirements

Client-centric
Interested in affiliating with an industry leader
Committed to helping clients unlock their potential through effective risk management strategies
Advanced skill set with knowledge to design and consult with clients on insurance coverage and services
Ability to focus on delivering exceptional customer service
Ability to work in a fast-paced environment with minimal supervision

Nice To Haves

Specialized Construction industry experience
Unparalleled market know-how

Responsibilities

Retain existing book of business; develop, and strengthen client relationships
Identify, engage, and integrate delivery of all WTW internal resources to deliver on the client experience.
Provide strategic planning and consulting advice to clients; monitor insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
Recommend appropriate solutions throughout the policy life cycle (including acquisition due diligence).
Design, prepare, negotiate, and deliver fee/compensation agreements to clients.
Design and deliver full client presentations/proposals, client advocacy reports, client service plans, and schedules.
Increase (maximize) the profitability of the client account and ensure retention of that business over time.
Engage with Sales and Broking to understand marketplace changes.
Create project risk profiles and prepare marketing materials for underwriting and placement of casualty coverages in the marketplace (Primary and excess for practice and projects)
Facilitate binding of broadest available coverage in alignment with the risk profile.
Build and develop market relationships in collaboration with broking and sales; Design individual prospect sales strategies and develop growth pipelines.
Conduct contract reviews to ensure alignment of obligations.
Provide strategic design and lead resources to manage large property and Master Builders Risk programs along with large complex project coverage.
Drive the Request for Proposal (RFP) response process, including review, identification, and coordination of line of business groups, and document ownership.
Drive the renewal process to establish and implement the client-specific renewal strategy. Collaborate with WTW resource, practice, and industry groups to develop and deliver renewal to clients.