Senior Client Advisor, Bal Harbour

KHAITE•New York, NY

3d•Onsite

About The Position

KHAITE is seeking an experienced and client-focused Senior Client Advisor for its new store opening in Bal Harbour. This role is designed for a luxury retail professional skilled in building long-term client relationships, providing personalized service, and acting as a brand ambassador. The Senior Client Advisor will be responsible for driving sales, nurturing client loyalty, mentoring team members, and delivering an exceptional in-store experience that aligns with KHAITE's dedication to craftsmanship and elevated service.

Requirements

4–7 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion
Demonstrated success achieving and exceeding sales goals in a client-driven environment
Proven ability to develop and maintain a high-performing client book
Familiarity with luxury clienteling tools and CRM platforms
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
Action oriented; drive for results
Passion for styling, fashion, and delivering exceptional customer experiences
Strong interpersonal, communication, and relationship-building skills
Highly organized with excellent attention to detail
Comfortable working in a fast-paced, entrepreneurial environment

Nice To Haves

Experience mentoring or leading peers is preferred
Foreign Languages a plus
Existing network of clientele in the local market is highly preferred

Responsibilities

Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
Achieve and exceed individual sales goals and key performance metrics.
Demonstrate expert product knowledge across ready-to-wear, handbags, footwear, and accessories.
Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences.
Proactively reach out to clients regarding new arrivals, exclusive collections, events, and special services.
Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.
Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards.
Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.
Lead by example in delivering exceptional service and sales performance.
Coach and support Client Advisors by sharing best practices in selling, styling, and client development.
Foster a collaborative, positive, and inclusive team environment.
Assist leadership with onboarding and training new team members.
Act as a floor leader in the absence of store management when needed.
Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story while actively participating in and contributing to ongoing product knowledge and training initiatives.
Champion product knowledge within the team by reinforcing key storytelling moments to elevate the client experience.
Support daily operational responsibilities, including opening and closing procedures.
Assist with inventory management, cycle counts, replenishment, and stock organization.
Accurately process sales transactions, returns, exchanges, and omnichannel orders.
Ensure compliance with company policies and operational procedures.