Senior Client Advisor - Valley Fair

Dolce & Gabbana S.r.l.

10d•Onsite

About The Position

The Senior Client Advisor plays a key role in driving store performance through exceptional sales results and elevated client engagement. Recognized as a reference point on the sales floor, they lead by example, delivering memorable and sophisticated client experiences while consistently achieving individual sales and key performance indicators. Through strong product expertise, passion for fashion culture, and authentic client relationships, the Senior Client Advisor brings the Dolce & Gabbana universe to life and supports the smooth day-to-day operations of the store, while upholding the Maison’s values, image, and standards of excellence.

Requirements

Previous experience delivering high-quality, client-focused service, ideally within fashion and accessory retail, customer service, or luxury hospitality
Consistently delivers strong sales results and sets a high standard through elevated client engagement on the sales floor
Demonstrates personal taste and passion for the fashion culture, with the ability to create personalized looks
Demonstrates a natural business mindset and an entrepreneurial spirit
Open-minded, with an appreciation for a Maison that values audacity, authenticity, and creativity
Strong team-centric attitude and commitment to achieving common goals
At ease with using digital tools and applications; learn fast with new technologies
Motivation to work in a fast-paced environment, able to multitask & prioritize
Proactive, enthusiastic, and solution-oriented
Excellent written, oral, and listening skills, in English and local language
Embrace change and see it as an opportunity to grow and develop

Responsibilities

Lead by example on the sales floor through exceptional individual sales performance and client engagement
Support the onboarding of new Client Advisors and contribute to the ongoing development of team members by sharing best practices and product expertise on the sales floor
Contribute to a positive and collaborative work environment through professionalism and teamwork on the sales floor
Deliver outstanding and elevated client and after-sale service to all visitors and clients
Show passion in connecting and reconnecting with clients, placing them at the center, identifying their needs and anticipating their future requests
Cultivate a robust client portfolio to secure a proactive and growing business
Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
Create personalized, versatile, and timeless silhouettes for the client, demonstrating passion for the fashion culture
Build transparent and genuine relationships with clients, creating unique and lasting connections
Communicate in a professional and authentic way, with clients and colleagues
Effectively use all the available tools to optimize business opportunities
Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
Uphold and adhere to all company policies and operational procedures