Senior Client Administration Analyst

Ameriprise•Minneapolis, MN

4d•Hybrid

About The Position

Coordinate client facing processes across various audiences effectively guiding process and issue resolution. Gather information/data, evaluate for completeness and and accurately perform processes. Perform assigned responsibilities, including quality review for routine processes, assist in workflow management. Support new product initiatives, and re-engineering efforts. Accountable for issue identification, root cause analysis and recommending and executing viable solutions.

Requirements

Bachelor’s degree or equivalent work experience.
3-5 years’ experience in the financial services industry.
Strong oral and written communications skills.
Ability to problem solve, investigate, and follow through to effective resolution.
Solid understanding of portfolio accounting/investment operations activities.
Ability to work effectively under pressure, meeting deadlines, and managing multiple priorities.
Ability to work with limited work direction and function effectively in a team environment.
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Responsibilities

Pro-actively identify issues, develop well thought out and viable solutions for complex issues that are in line with our core competencies, and established processes.
Understand impacts of executing solutions and provide appropriate escalation when clients expectations are at risk or can not be met.
Obtain appropriate approvals and alignment from stakeholders and leaders for exception processes.
Provide coordination across various internal and external business and operations teams to ensure alignment and readiness for client facing events, product and business initiatives.
Conduct external/internal party discussion, providing subject matter expertise, including strong understanding of upstream and downstream process impacts.
Identify and drive issue resolution.
Perform assigned daily and periodic processes to gather, quality review, and disseminate data.
Ensure all processes are performed in accordance with established procedures, practices and policies and within established service level standards.
Perform review and approval processes for key or high risk processes.
Execute business initiatives, re-engineering efforts and product initiatives by developing procedures, work flows and performing user acceptance testing.
Complete cross training and back up responsibilities.
Complete retention of records, work and other information, following established procedures and policies.