Senior Client Account Manager, App Dev Enterprise
About The Position
Reddit is seeking a Senior Client Account Manager to join its App Dev Enterprise team in New York. This role focuses on partnering with Mobile App Developers globally, advising them on how to grow their businesses using Reddit's platform. The team also collaborates with internal product and tech teams to advocate for client interests and influence the future of Reddit ads. The Senior Client Account Manager will be responsible for nurturing client partnerships through campaign strategy, execution, optimization, and reporting to achieve measurable business outcomes. Additionally, they will identify and pitch upsell opportunities to maximize advertiser value and grow their book of business. This role requires working in the New York City office 1-2 days per week.
Requirements
- 7-10 years of experience in advertising sales and account management.
- Deep industry expertise in mobile apps, mobile User Acquisition funnels, and MMPs.
- Strong understanding of customer marketing funnel and traditional marketing ecosystem.
- Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Proficient at upselling with a proven track record of growing client spend.
- Understanding of Digital measurement, tracking fundamentals and mobile measurement partners.
- Tenacious and entrepreneurial approach to working through product, process, and client challenges.
- Experience cultivating strong relationships with external partners.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced and unstructured work environment.
- High attention to detail.
- Proficiency in Excel preferred.
- BA / BS degree or equivalent work experience.
Responsibilities
- Collaborate with Client Partners to meet or exceed clients’ marketing goals.
- Proactively manage and deepen relationships with existing advertising partners and their agency counterparts to drive year-over-year revenue growth.
- Advise clients on their full funnel objectives, especially with mobile app marketing, and craft thoughtful and creative media plans.
- Own brand and media agency education, office hours, and performance check-ins, effectively communicating Reddit’s value proposition, solutions, and best practices for advertising on the platform.
- Lead end-to-end campaign launch execution, supporting clients with setup and delivering insightful optimization recommendations to agency and client partners.
- Act as the primary point of contact for internal account operations, including revenue delivery, troubleshooting issues, and escalations.
- Collaborate with Ad Ops and Product to ensure effective campaign delivery and resolve technical hurdles.
- Analyze campaign performance data, audience and competitor insights, seasonality, and market/performance trends to develop KPI-driven campaign recommendations.
- Strategically identify and pitch upsell opportunities to clients to contribute to account growth.
- Mentor and train other team members.
- Proactively seek and represent client needs and asks to cross-functional stakeholders.
- Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders.
- Proactively identify areas of improvement and drive the execution of solutions.
Benefits
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k with Employer Match
- Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Paid Volunteer Time Off
- Generous Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
