SENIOR CLERK - 64001465

State of Florida • SANTA ROSA BEACH, FL

4d • $34,760 - $36,992 • Onsite

About The Position

This position is under the direct supervision of the Office Operations Manager II – SES. This position is identified as a highly sensitive position and is responsible for receiving money and performing tasks involving financial trust. This position requires a background screening and fingerprinting. This position is identified as a key custodian for designated areas. Adheres to Information Security policies and procedures. Serves as the main clerical support to the reception office of the Walton CHD, Santa Rosa Beach Coastal Branch, providing clerical support in all of the below duties and responsibilities:
Maintains smooth clinic flow by adhering to the daily appointment schedule. Greets and acknowledges clients when registering for clinic appointments. Ensures the clients are checked in timely according to Department policy and procedure. All patients/clients are to be greeted in a positive and friendly manner. Prepares medical charts prior to client appointments adhering to Records Management System guidelines. Verifies and updated patient/client information in the HMS database. Obtain/verify Medicaid, Medicare and/or third-party insurance information from clients, and assures authorization prior to routing patients through clinic. Conducts Financial Interviews with clients in order to determine eligibility and sliding fee scale following Information Security policies and procedures for all health department programs. Obtain vital information for patient/client integration in HMS. Input demographics, financial data, and record information in HMS for fee collection and reports. Verifies income and information for completeness and accuracy. Verify Medicaid eligibility using FLMMIS and other insurance portals. Provide routing information to patients/clients regarding appointments, programs, clinic schedules, medical release forms as requested, adhering to Records Management guidelines.
Mains annual certification as an application counselor in the Health Insurance Marketplace and provides information and application assistance to clients who come into the Coastal Branch as needed. Performs cashier functions which includes collecting minimum fee, collecting payments according to clients sliding fee scale, and collecting payments from clients who have an outstanding balance. Ensures correct ICD-10 service codes are recorded into HMS and issue receipt to patients at time of service. Responsible for printing receipt detail report, cash drawer receipt, daily posting and service reports are printed on a daily basis according to the DOHP 56-66-13 Finance and Accounting/Accounts Receivable policy and the Office of Budget and Revenue Management/Cash Handling policy DOHP 57-01-15. Schedules appointments as needed per the request of the provider and answers telephones at service site. Monitors hallway area(s) daily for security purposes and maintains lobby.
Ensures all incoming mail at the Coastal Branch, Santa Rosa Beach office is retrieved and routed to the proper staff members within DOH daily. Completes time entry and EAR entry within required time frame. Performs active duty during disaster as required, may be indeterminate periods of time.
May be required to travel in personal car to provide clerical support at satellite clinics. Required to work evenings and weekend shifts as needed to support clinic operations. Serve on health department committees as requested and actively participate in departmental and CHD staff meetings. Attend out of town training sessions and/or program meetings on DOH updates.
Performs all other duties as assigned by immediate supervisor.

Requirements

• Valid Driver's License
• High School Diploma
• 0-3 years clerical experience
• experience with Microsoft programs
• phone skills
• Knowledge of Health Management System (HMS)
• Ability to follow DOH Policies and Procedures
• Ability to communicate effectively verbally and in writing
• Ability to train and evaluate co-workers understanding of clerical procedures and processes
• Able to lift and carry 25 pounds

Nice To Haves

• 3+ years clerical experience
• bilingual (Spanish)

Responsibilities

• Serves as the main clerical support to the reception office of the Walton CHD, Santa Rosa Beach Coastal Branch, providing clerical support in all of the below duties and responsibilities.
• Maintains smooth clinic flow by adhering to the daily appointment schedule.
• Greets and acknowledges clients when registering for clinic appointments.
• Ensures the clients are checked in timely according to Department policy and procedure.
• Prepares medical charts prior to client appointments adhering to Records Management System guidelines.
• Verifies and updated patient/client information in the HMS database.
• Obtain/verify Medicaid, Medicare and/or third-party insurance information from clients, and assures authorization prior to routing patients through clinic.
• Conducts Financial Interviews with clients in order to determine eligibility and sliding fee scale following Information Security policies and procedures for all health department programs.
• Obtain vital information for patient/client integration in HMS.
• Input demographics, financial data, and record information in HMS for fee collection and reports.
• Verifies income and information for completeness and accuracy.
• Verify Medicaid eligibility using FLMMIS and other insurance portals.
• Provide routing information to patients/clients regarding appointments, programs, clinic schedules, medical release forms as requested, adhering to Records Management guidelines.
• Maintains annual certification as an application counselor in the Health Insurance Marketplace and provides information and application assistance to clients who come into the Coastal Branch as needed.
• Performs cashier functions which includes collecting minimum fee, collecting payments according to clients sliding fee scale, and collecting payments from clients who have an outstanding balance.
• Ensures correct ICD-10 service codes are recorded into HMS and issue receipt to patients at time of service.
• Responsible for printing receipt detail report, cash drawer receipt, daily posting and service reports are printed on a daily basis according to the DOHP 56-66-13 Finance and Accounting/Accounts Receivable policy and the Office of Budget and Revenue Management/Cash Handling policy DOHP 57-01-15.
• Schedules appointments as needed per the request of the provider and answers telephones at service site.
• Monitors hallway area(s) daily for security purposes and maintains lobby.
• Ensures all incoming mail at the Coastal Branch, Santa Rosa Beach office is retrieved and routed to the proper staff members within DOH daily.
• Completes time entry and EAR entry within required time frame.
• Performs active duty during disaster as required, may be indeterminate periods of time.
• May be required to travel in personal car to provide clerical support at satellite clinics.
• Required to work evenings and weekend shifts as needed to support clinic operations.
• Serve on health department committees as requested and actively participate in departmental and CHD staff meetings.
• Attend out of town training sessions and/or program meetings on DOH updates.
• Performs all other duties as assigned by immediate supervisor.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED