Senior Clerk Typist - Balboa HS (1426) (2026-2027) (TPV)

San Francisco Unified School District•San Francisco, CA

2d•Onsite

About The Position

The San Francisco Unified School District (SFUSD) is seeking a Senior Clerk Typist for Balboa High School. This role serves as the welcoming first point of contact for students and families navigating enrollment, registration, and academic questions, ensuring a smooth and supported transition. The SFUSD is committed to providing quality instruction and equitable support to over 50,000 students across 121 schools, aiming for every student to discover their spark and graduate ready for college and career. The district is guided by core values of Student-centered, Fearless, United, Social Justice, and Diversity-driven, and is actively reimagining public education for the future.

Requirements

Two (2) years of verifiable clerical experience including at least one year at a level comparable to a 1424 Clerk Typist.
Experience must have included data entry, preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, and performing mathematical computations.
A warm, approachable, and patient disposition — being comfortable as the "first face" families see when they are anxious, confused, or navigating a new system.
Strong active listening skills and the ability to de-escalate concerns from students or families about academic standing or progress.
Knowledge of San Francisco's public schools/urban public schools and a passionate belief in SFUSD's commitment to instructional leadership.
Outstanding organizational skills and exceptional attention to detail, particularly with student records and documentation.
The ability to identify challenges and proactively find solutions, while maintaining a bigger-picture lens and focus on what can be delivered.
The ability to learn quickly and adapt in a fast-paced, front-facing environment.
Effective written and verbal communication skills, with the ability to clearly explain enrollment and academic processes to a variety of audiences.
Strong interpersonal skills and the ability to build effective working relationships with academic counselors, teachers, administrators, and families.
Ability to work effectively in situations involving confidential and sensitive student/family matters.
Cultural competency and sensitivity when working with diverse student and family populations.
Strong computer skills including student information systems, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and GSuite (Google Docs, Slides, Sheets, Forms).

Nice To Haves

A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to 6 months of experience.

Responsibilities

Process new student registrations, transfers, and re-enrollments, ensuring all required documentation is collected, verified, and accurately entered into the student information system.
Serve as the first point of contact for incoming families, guiding them through enrollment steps, school policies, and academic program options.
Respond to students and families with questions or concerns about academic standing, schedules, credits, or progress, directing them to the appropriate next step or staff member.
Act as the primary liaison between the front office and the academic counseling team, relaying student needs, scheduling concerns, and follow-up items.
Maintain accurate, up-to-date, and confidential student records in compliance with district and state requirements (e.g., FERPA).
Coordinate with academic counselors to track incoming students' course placement, transcript evaluation, and any gaps in academic history.
Communicate registration timelines, required documents, and deadlines clearly to families.
Support daily front-office operations, including phone and in-person inquiries, filing, data entry, and coordination with school administration.
Escalate sensitive or complex academic/family situations to the counseling team or administration promptly and appropriately.
Coordinate and communicate with case managers and representatives from outside agencies to support student enrollment, records requests, and continuity of care, while maintaining appropriate confidentiality.
Work collaboratively as part of a broader team of clerks and family liaisons.