Senior Claims Specialist

UniGroup, C.A.•St. Louis, MO

2d•Onsite

About The Position

The Senior Claims Specialist investigates, evaluates, and resolves a wide range of cargo loss or damage claims across multiple lines of business. This role manages more complex and sensitive claims, requiring sound judgment, strong analytical skills, and the ability to confidently navigate challenging conversations. You’ll work closely with customers, agents, partners, and internal teams to ensure claims are resolved fairly, efficiently, and in compliance with policies, contracts, and federal regulations. This is a highly visible role that offers exposure to many areas of UniGroup, including contracts, customer service, operations, legal, and our agent network.

Requirements

Bachelor’s degree in a related field or equivalent experience
2–3 years of relevant experience

Nice To Haves

2+ years of experience in a claims adjusting role
Experience reviewing documentation, determining liability, and negotiating fair outcomes
Communicate clearly and confidently, especially when decisions may be difficult for a customer or agent to hear
Manage conflict with professionalism, not taking tense situations personally
Stay positive and patient through a steep learning curve
Work collaboratively, stepping in to assist teammates during high-volume periods
Solve problems creatively, especially when documentation is incomplete or unclear
Balance empathy with policy, ensuring decisions are fair and consistent
Adapt quickly, including shifting between caseloads or helping other teams when workloads spike

Responsibilities

Evaluate, settle, or deny household goods and non-household goods claims across all business lines, using elevated decision-making authority and exercising discretion beyond standard guidelines when needed
Lead and oversee all activities related to major losses, including preparing detailed reports and updates
Partner with the Legal department to manage specialty or escalated claims
Review claims for compliance with federal regulations, tariffs, contract provisions, and UniGroup claims policies
Investigate facts, documentation, and liability to allocate responsibility to the appropriate parties
Communicate extensively with agents, shipping customers, military installations, government bureaus, national account contacts, and internal departments
Support periods of transition by managing temporary caseloads and rotating to different claim areas when needed to help with backlogs
Review and evaluate agents’ requests for settlement authorization above standard limits
Support new hire and ongoing claims training for adjusters at all levels
Contribute to department initiatives and complete additional responsibilities as assigned