senior claims specialist, Risk Management

Starbucks • Seattle, WA

1d

About The Position

The senior claims specialist exemplifies a partner-positive approach to Workers’ Compensation by providing compassionate, high-quality support to injured partners. Operating in a fast-paced and collaborative environment, this role is committed to delivering exceptional service, fostering positive outcomes, and upholding Starbucks’ values of care and excellence.

Requirements

• Bachelor’s degree or equivalent work experience and skills
• Communicate clearly and concisely, both orally and in writing
• Advanced skills in Microsoft Office Suite
• Negotiate and work effectively with customers, partners, and claimants.
• Manage time effectively
• Demonstrated interpersonal skills
• Work effectively in a team environment
• Maintain confidential information
• Sustain consistent and punctual attendance
• 5 years educational and/or work experience in risk management, or claims.

Responsibilities

• Administer a portfolio of workers’ compensation claims and provide strategic direction to third party administrators to ensure Starbucks’ workers' compensation program delivers: prompt and appropriate medical treatment, timely wage- loss payments and other required financial benefits, opportunities for early and sustainable return to work, comprehensive claim investigation and evaluation, effective litigation and legal strategy management, compliance with all applicable state jurisdictional regulations, appropriate utilization of risk mitigation tools (i.e. Sub Rosa, MSA, etc.).
• Lead interactive discussions with injured partners, store leadership, healthcare providers, and claim stakeholders to identify opportunities for return to work and facilitate temporary modified duty assignments that support recovery and business needs.
• Serve as a trusted advocate for injured partners by balancing empathy, quality, and operational excellence while driving positive claim outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior