Senior Claims Specialist - Duluth, GA

The Jonus Group•Duluth, GA

9h•Hybrid

About The Position

Seeking a highly skilled and experienced Senior Claims Specialist to join a team. This role involves handling claims across multiple lines of coverage, including General Liability, Commercial Auto, Property Damage, Bodily Injury, and Litigation. The ideal candidate will possess a strong background in claims investigation, coverage analysis, and resolution, with a focus on delivering exceptional customer service to internal and external stakeholders. This is a hybrid position, requiring three days per week in the office.

Requirements

Minimum of 5 years of experience in: Coverage review, including interpreting policies and agreements.
Claims investigation, including obtaining statements and retaining experts.
Claims administration, including compliance with laws and procedures.
Claims settlement, including preparation of legal documents and participation in court proceedings.
Strong knowledge of coverage, negligence principles, investigation, and negotiation techniques.
Active Adjuster License (or ability to obtain and maintain state licenses as required).
Proven ability to manage a caseload of 100-125 claims, including litigation cases.
Experience handling liability claims in one or more of the following states: FL, GA, AL, NC, SC, VA, and PA.
Excellent judgment, negotiation, and decision-making skills.
Strong organizational and multitasking abilities.
Exceptional communication skills for interacting with clients, claimants, and legal professionals.
Willingness to travel as required.

Responsibilities

Analyze and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues.
Prepare reservation of rights letters, non-waiver agreements, and coverage disclaimers.
Evaluate and adjust claim reserves to reflect potential exposure accurately.
Conduct thorough investigations, including obtaining statements, records, and other evidentiary materials.
Document and report on investigation findings and claims handling activities.
Negotiate settlements through mediation, arbitration, or court-supervised efforts.
Manage and direct defense counsel, independent adjusters, and other third-party vendors.
Maintain compliance with regulatory and jurisdictional requirements.
Provide exceptional customer service to clients, claimants, and other stakeholders.
Travel as needed to company offices, customer locations, and litigation-related events.