Senior Claims Representative

QBE Insurance Group • Miami, FL

22h • $136,500 - $204,500 • Hybrid

About The Position

The purpose of this role is to oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy. Preference will be given to attorneys qualified or experienced in LATAM jurisdictions to strengthen regional legal capability and alignment. This role is hybrid, where you will be expected to be in the office 2-3 days per week.

Requirements

• Relevant experience in Law Firms or Insurance Carriers.
• Tertiary degree or equivalent combination of education and work experience.
• Insurance Industry designation or enrollment in an insurance qualification program.
• Preference will be given to attorneys qualified or experienced in LATAM jurisdictions to strengthen regional legal capability and alignment.
• Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Responsibilities

• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
• Resolve customer service issues to ensure their prompt and timely resolution.
• Supervise a team of Claims staff to ensure the overall output and quality of the service provided by the team is within specified levels.
• Motivate and develop the team by demonstrating good leadership behaviors and through the use of management best practices, to enable the development of staff to support the achievement of business goals.
• Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree