ESIS Senior Claims Representative, WC

Chubb•Cheektowaga, NY

About The Position

Join ESIS, a leader in risk management and insurance services, where you can help support effective claims handling and contribute to positive outcomes for employees and clients. Under the direction of the Claims Team Leader, the Senior Workers’ Compensation Claim Representative investigates and resolves claims promptly, fairly, and in accordance with established best practices. ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.

Requirements

Bachelor’s degree or equivalent work experience required
Strong technical claims knowledge and demonstrated proficiency in Workers’ Compensation claims, supported by claims handling experience at ESIS or within a similar organization
Thorough knowledge of Workers’ Compensation products, services, and coverages, with a solid understanding of applicable legal principles.
Knowledge of Workers’ Compensation cost containment programs and proven account management skills.
Ability to plan, organize, and implement general business and people management practices, supported by management and technical training, a business or legal curriculum, or equivalent related experience.
Strong communication and interpersonal skills with the ability to work effectively with team members, ESIS personnel at all levels, attorneys, producers, and clients/accounts.
Demonstrated understanding of team-building principles and the ability to apply them to ongoing and planned activities.
Ability to evaluate the effectiveness of programs and procedures and recommend improvements; ability to facilitate and lead groups.
Strong analytical and evaluative thinking skills, with the ability to consider multiple sources of information when forming conclusions and determining next steps.
Demonstrated professionalism, credibility, and commitment to established strategies and values.
Creativity, initiative, and self-motivation demonstrated through direct claim handling and related responsibilities.
Ability to manage priorities and allocate resources effectively in support of timely, high-quality service and long-term claims handling objectives.
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims.
ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

Nice To Haves

advanced degree, such as an MBA, preferred.
five or more years of claims handling experience preferred.
Professional insurance designations such as Associate in Claims (AIC), Associate in Risk Management (ARM), AICPCU, or equivalent preferred.

Responsibilities

Receive and manage new claim assignments.
Review claim and policy information to establish the background for investigation and determine the extent of the policy’s obligation to the insured, depending on the line of business.
Contact, interview, and obtain statements, recorded or in person, from insureds, claimants, witnesses, physicians, attorneys, police officers, and others to gather necessary claim information.
Arrange for surveys and expert evaluations, as appropriate.
Evaluate facts obtained through investigation to determine liability, if any, and the company’s obligation to the insured under the policy contract.
Prepare reports related to investigations, settlements, claim denials, and evaluations of involved parties.
Set reserves within authority limits and recommend reserve changes to the Team Leader.
Review claim progress and status with the Team Leader and discuss issues and recommended corrective actions.
Manage litigation files in a timely and appropriate manner.
Assist the Team Leader in developing methods and process improvements for claims handling.
Resolve claims promptly and fairly.
Obtain releases, proofs of loss, or compensation agreements and issue company drafts for claim and expense payments.
Inform claimants, insureds, customers, agents, or attorneys of claim denials when applicable.
May assist the Team Leader and company attorneys in preparing cases for trial by arranging witness attendance and taking statements.
Continue efforts to resolve claims before trial.
Refer claims to subrogation, as appropriate.
May participate in claim file reviews and audits with customers, insureds, and brokers.
Administer benefits in a timely and appropriate manner.
Maintain control of the claim resolution process to minimize current exposure and future risk.
Establish and maintain strong working relationships with agents, underwriters, insureds, experts, and other stakeholders.
Maintaining system logs
Investigating compensability and benefit entitlement
Reviewing and approving medical bill payments or forwarding them for outside review, as necessary
Managing vocational rehabilitation