Senior Claims Manager R2731

Fort Myer Construction•Washington, DC

1d•$105,000 - $175,000•Onsite

About The Position

Fort Myer Construction Corporation (FMCC) is seeking a Senior Claims Manager to lead its claims and loss-control program across workers’ compensation, auto, general liability, property, and equipment. The position manages claims from first report through closure, controls costs, and supports the safe and timely return of injured employees to work. It reports to the Director of Human Resources (or Risk Management) and works closely with Safety, Operations, Legal, insurance carriers, third-party administrators, and brokers. The position is primarily office-based at FMCC headquarters and is on-site; remote and hybrid arrangements are unavailable. It involves prolonged periods at a desk and computer, extensive typing, and the ability to lift up to 20 pounds. Occasional evening and weekend work is required.

Requirements

Minimum 15 years of claims management experience, including at least 10 years in the construction industry.
Proven experience managing workers’ compensation, auto, and general liability claims in DC, Maryland, and Virginia.
Strong knowledge of insurance programs, including guaranteed cost, large deductible, and Owner/Contractor Controlled Insurance Programs (OCIP/CCIP).
Experience supervising claims staff and managing carriers, TPAs, and defense counsel.
Working knowledge of OSHA recordkeeping and construction safety practices.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and carrier/TPA claims portals.
Strong negotiation, investigation, written, and verbal communication skills.
Highly organized, with strong attention to detail and the ability to manage a high volume of claims simultaneously.
Ability to handle confidential information with discretion and professionalism.
Valid driver’s license and clean driving record.
Must successfully pass a pre-employment background check and drug screening prior to employment.

Nice To Haves

Bachelor’s degree in Risk Management, Business, Insurance, or a related field; an equivalent combination of education and experience is considered.
Heavy highway, civil, or utility construction claims experience.
Professional designation such as CPCU, ARM, AIC, or WCCP.
Adjuster license.
Experience with a risk management information system (RMIS).
English/Spanish bilingual ability.

Responsibilities

Direct the full lifecycle of workers’ compensation, auto, general liability, property, and equipment claims, from first notice of loss through closure.
Ensure incidents and injuries are reported promptly and accurately to carriers and TPAs, meeting filing deadlines in DC, Maryland, and Virginia.
Coordinate accident and incident investigations with Safety and field supervisors, gathering statements, photos, police reports, and witness information.
Manage relationships with insurance carriers, TPAs, adjusters, brokers, defense counsel, and medical providers, holding them accountable to service standards.
Review and approve reserves, settlements, and payments within authority, and recommend strategies for high-exposure and litigated claims.
Conduct quarterly and annual claim reviews with carriers and the broker, analyzing loss runs and trends to reduce claim frequency and severity.
Administer the return-to-work and light-duty program with Operations, HR, and treating physicians.
Follow up on OSHA inquiries and inspections in coordination with Safety.
Manage subrogation and recovery efforts, including third-party damage to company vehicles, equipment, and property.
Handle claims against FMCC by the public, utilities, and agencies arising from street, highway, and utility work, coordinating with DDOT, DC Water, and other owners as needed.
Review contracts and subcontracts for insurance and indemnity requirements, track certificates of insurance, and tender claims to responsible subcontractors.
Support annual insurance renewal by preparing claims data, loss summaries, and payroll and exposure information for the broker.
Track and report claims metrics, costs, and trends to senior leadership, and recommend loss-prevention actions.
Supervise, mentor, and develop claims staff, including the Bilingual Claims Assistant.
Maintain confidential, organized claim files in compliance with HIPAA and company policy.
Perform other related duties as assigned.