Senior Claims & Insurance Operations Specialist - US
About The Position
Free2move, a mobility services company founded in 2016, offers a wide range of services through its web/mobile platform, including car rentals, car parking, and more. Formed from the merger of the Stellantis Group and TravelCar, Free2move has become a key player in revolutionizing travel mobility, serving over 6 million users in more than 170 countries. The company operates in a dynamic, innovative, and international environment, bringing together experts and bold projects. This role is for an autonomous "doer" who can manage vehicle valuations and thrive in a fast-paced setting.
Requirements
- 5+ years of hands-on claims handling experience in the U.S., specifically covering Auto Physical Damage, Property Damage, and Third-Party Liability.
- Proven track record in total loss management and successfully negotiating/challenging Actual Cash Value (ACV) with adjusters or carriers.
- Experience working within a self-insured program or closely managing a TPA relationship.
- Strong experience in auto subrogation or recovering damage costs directly from individuals/renters.
- Solid familiarity with GAP insurance claims processes.
- Highly autonomous and comfortable in a fast-paced, "hands-on" operational environment.
- Driven professional who takes ownership of results.
Nice To Haves
- Experience in fleet management, carsharing, car rental, or mobility tech environments.
- Active Adjuster License(s) in key US states.
Responsibilities
- Handle and resolve physical and material damage claims from start to finish.
- Partner with Third-Party Administrators (TPAs) to manage third-party property damage and bodily injury claims, ensuring robust liability determination and defense strategies.
- Serve as the daily operational point of contact for the TPA, monitoring open files, ensuring adherence to SLAs, and approving settlements within delegated authority.
- Review police reports, renter statements, photos, and estimates to determine liability, coverage applicability, and damages.
- Critically analyze valuation reports for totaled or stolen vehicles and challenge the Actual Cash Value (ACV) to ensure fair compensation.
- Manage the documentation, filing, and resolution of all GAP insurance claims.
- Actively pursue and collect deductibles, repair costs, and third-party damages from renters or their insurance providers.
- Establish, track, and enforce recovery payment plans with renters.
- Handle renter escalations regarding damage charges and billing disputes.
- Keep the Global Head of Insurance informed of high-severity claims, ACV negotiation wins, and operational bottlenecks.
- Ensure all claims processes align with the Insurer's compliance guidelines and reporting requirements.
- Serve as the daily operational claims contact for strategic partners to resolve fleet incidents efficiently.
Benefits
- A start-up spirit supported by a large Group
- The opportunity to revolutionize the uses of mobility
- A neat integration to start well
- Lots of possibilities for development
- Collaboration with multidisciplinary and international teams
- International projects to perfect your background
- An attractive salary
- An access to our E-Learning platform for the development of languages and other skills
- No-meetings days to boost your efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
