Senior Claims Consultant

HUB International•Gainesville, FL

3d•Hybrid

About The Position

The Senior Claims Consultant, in a client-facing role, applies their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution. Will act as a liaison between clients, adjusters, defense counsel, insurance companies, claims management and other related client services. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in outcomes that meet or exceed expectations. Provides a high level of claims support to Producers and Account Managers to support client retention and growth as appropriate and in accordance with standard practices, policies, and procedures.

Requirements

5+ years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution in an agency or broker firm
Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines
Track record of achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs
Proven ability to work independently and collaboratively with a team
Strong analytical skills with the ability to identify coverage arguments, policy ambiguities, and contractual protections that support client recovery
Excellent oral & written communication skills, with the ability to clearly articulate coverage positions, challenge carrier arguments, and guide clients through complex claims
Proficiency with all MS Office Applications and claims management systems
Occasional travel
Relevant Insurance licenses per state/regional statutes

Nice To Haves

Bachelor’s Degree Preferred
Associate in Claims (AIC) or CPCU designation preferred

Responsibilities

Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims
Consultation with clients on claims issues
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiate with insurers, adjusters and defense counsel to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions, focusing on the client’s specific needs and taking into consideration the structure of their insurance programs
Review and comment on policy wording for account teams
Review of claims with clients/insurers/loss adjusters regularly
Work with clients to ensure efficient, prompt and smooth flow of claims handling and established processes are followed
Provide guidance to client as to claim process along with direction regarding likely outcome and timelines
Liaise with carriers and representatives throughout the claim process
Appropriately document conversations with clients and carrier representatives and updates all HUB computer systems and agency management systems when necessary
Ensure the accuracy of data in those systems
Answer basic coverage questions
Review and interpret policy language with the ability to propose coverage solutions in questionable/disputed situations
Accurate electronic filing of claims, as appropriate
Attend Critical Path, prospecting, stewardship and client meetings as requested, including participation in presentations
Works closely with Producers and other HUB personnel on claim matters for our clients, while adhering to HUB’s best practices and standard procedures
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
Travels on company business as required
Prepares reports for management as required
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives