Senior Claims Assistant

BP&C•Omaha, NE

2d•Onsite

About The Position

We are looking for a highly capable Senior Claims Assistant to join our team and work from our Omaha office. Alternatively, this role can be filled in our Richmond office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a Claims Support Supervisor, based in Virginia. This role is responsible for providing robust clerical support primarily to our team of Workers’ Compensation Claims Adjusters (though occasionally to other Adjusters working across a wide variety of specialties) and providing exceptional customer service to our brokers, claimants, and insureds. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Requirements

Advanced knowledge of Service Center policies, systems, and procedures, as well as an exceptional customer service focus obtained through: A high school diploma (or equivalent) and 6 years’ prior relevant work experience; or A vocational or technical education with at several years of relevant work experience.
Highly accurate typing with speed of at least 50 wpm.
The ability to communicate clearly on the telephone is crucial.
The ability to read, speak, and write English fluently is required.
Being extremely detail oriented.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
A strong sense of accountability and pride in completing an excellent work product.
A strong focus on execution in getting things done right.
Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused Thinking with a global mindset first.
Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable.
Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
Proficient in MS Office Suite and other business-related software.
Must demonstrate a relentless desire to continually update your skill level through continuing education and self-development opportunities.

Nice To Haves

A Bachelor’s degree from an accredited university or industry designations are preferred, but not required.
The ability to read, speak, and write Spanish fluently is preferred, but not required.

Responsibilities

Under limited supervision, provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
Keep our claims data accurate by inputting data and policy information for new and existing claims.
Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail.
Review each claim for payment, documenting date issued and check number.
Researching financials to verify payment information.
Responsible for making independent adjustments or recommended enhancements in ad hoc special projects utilizing related business expertise.
Coordinate Escheatment process
Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack.