Senior Claim Specialist

MSIG Holdings•Chicago, IL

23h

About The Position

MSIG USA is seeking a Senior Claim Specialist to manage and resolve highly complex liability claims, including those involving litigation and coverage disputes. This role is crucial for protecting the company’s financial and reputational interests while delivering high-quality service. The specialist will conduct thorough investigations, evaluate exposure, and negotiate equitable claim resolutions, ensuring compliance with MSMM Claim Handling Guidelines, regulatory requirements, and Fair Claims Practices Acts.

Requirements

Minimum of 7 years of experience handling complex casualty/liability claims, including litigated matters
Demonstrated expertise in coverage analysis, litigation management, and claim negotiation
Maintain active adjuster licenses and complete continuing education requirements.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Investigate, evaluate, and manage complex or high-severity casualty claims, including coverage analysis, liability determination, and damages assessment.
Establish and maintain appropriate case reserves; authorize settlements within designated authority levels and recommend actions for cases exceeding authority.
Negotiate and execute timely, fair, and equitable claim resolutions in accordance with company guidelines and jurisdictional requirements.
Manage litigated files, including assigning cases to approved defense counsel, providing strategic direction and oversight, and monitoring legal performance, budgets, and outcomes.
Attend mediations, settlement conferences, pre-trials, and trials as required.
Review and approve legal invoices to ensure accuracy and adherence to Litigation Management Program standards.
Deliver responsive, professional claim service to insureds, claimants, brokers, and business partners.
Maintain proactive communication throughout the life of the claim to ensure transparency and compliance with regulatory expectations.
Support client-facing activities, including claim reviews, presentations, and partnership meetings with underwriting and distribution teams.
Ensure full compliance with state and federal regulations, including Fair Claims Practices Acts.
Maintain accurate, timely claim documentation and reporting in accordance with MSMM guidelines and statutory requirements.
Submit required data to regulatory agencies and internal stakeholders.
Maintain active adjuster licenses and complete continuing education requirements.
Prepare and deliver regular updates to Home Office and senior stakeholders on claim developments and strategies.
Participate in special projects, process improvements, and departmental initiatives.