Senior Claim Manager - GL/E&S Casualty and Construction Liability (Hybrid or Remote)

Intact Specialty Solutions•Englewood, CO

30d•Hybrid

About The Position

At Intact Insurance Specialty Solutions, we are experts in protecting what makes businesses unique. Our deep understanding of the specialty insurance market forms the foundation for our customized solutions, supported by targeted risk control and claims services. Our employees are passionate about providing insurance coverage aligned with our targeted customer groups. Intact’s Global Specialty Lines business operates across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. This opportunity is for our U.S. team. We are seeking a Senior Claim Manager to lead and oversee the General Liability Claims team and serve as the Claims leader for the E&S Casualty and construction liability business segments. This role is accountable for all aspects of claim performance, strategic claim management, and claim operations within these areas. You will partner with underwriting, brokers, and insureds to support business development and retention efforts, leveraging claims expertise to differentiate Intact's value proposition and contribute to profitable portfolio growth. The ideal candidate will have significant experience managing complex construction litigation, including construction defect, construction accident, and high-severity casualty claims, with expertise in construction risk transfer, contractual indemnification, additional insured coverage issues, and multi-party litigation. You will be responsible for operational and administrative oversight of claim handling teams, potentially across multiple locations, and for directing the handling of complex and high-exposure claims across multiple jurisdictions. You will develop feedback and claim reports to ensure compliance with regulatory requirements, customer satisfaction, and achievement of corporate objectives. This role possesses very high reserving authority within the organization and often serves as the conduit with others on high exposure claims.

Requirements

Bachelor’s degree required
JD required
Construction litigation experience required
7-10 years of commercial, specialty claims experience or related education/insurance experience
3-5 years of management experience required

Nice To Haves

Expertise in construction risk transfer, contractual indemnification, additional insured coverage issues, and multi-party litigation.
Experience managing complex construction litigation, including construction defect, construction accident, and high-severity casualty claims.

Responsibilities

Plans and executes strategic planning and achievement of goals for claims, through input in large loss conferencing.
May include direct claim handling of largest exposures, analysis of claims results, and robust feedback to underwriting.
Creates annual operational goals and objectives for claim handling.
Supports the business with analysis of claim trends, training on claim developments and coverage, input on form development, marketing support, participation in business management meetings, and support of business initiatives.
Ensures overall reserving activity of operation is consistent with corporate policy.
Oversees settlement evaluations and grants authority where settlement requests exceed staff requests.
Assists in the development and manages the operating budget ensuring all financial goals are being met.
Responsible for cost containment and expenses related to all claim files within the unique claims operation.
Oversees all human resource activities including hiring and firing of all personnel, development, mentoring of management team, etc.
Anticipates and meets all customer needs (internal and external).