Part-time Senior Citizen Specialist
About The Position
The Part-Time Senior Specialist is responsible for coordinating, scheduling, and overseeing daily operations of the F.L.E.R.T. (Florissant Local Elderly Resident Transportation) Bus program. This position ensures safe, reliable, and efficient curb-to-curb transportation services for senior residents within the City of Florissant while providing excellent customer service. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent required
- Previous experience in customer service, scheduling, dispatching, or senior services preferred
- Strong organizational and time-management skills
- Ability to manage multiple schedules and prioritize effectively
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and/or scheduling software
- Ability to work independently and make sound decisions
Nice To Haves
- Experience working with senior populations
- Knowledge of the City of Florissant streets and locations
- Experience in transportation coordination or logistics
Responsibilities
- Schedule and manage daily transportation requests for the FLERT Bus program
- Answer incoming calls and coordinate trip reservations in accordance with program guidelines
- Maintain scheduling logs, rider records, and trip records
- Coordinate routes to maximize efficiency and service delivery
- Communicate daily schedules and updates with bus drivers
- Ensure compliance with reservation policies, including advance notice requirements for regular and medical appointments
- Assist seniors with trip planning and provide clear program information
- Monitor and adjust schedules as needed for cancellations, delays, or emergencies
- Coordinate transportation for special events including city-sponsored activities, flu shot clinics, tax appointments, and Mayor’s Town Hall meetings
- Ensure accessibility accommodations, including wheelchair-accessible transportation, are properly scheduled
- Provide excellent customer service to senior residents, caregivers, and the public
- Maintain confidentiality of participant information
- Assist with reporting, data tracking, and program evaluation as needed
- Assists the public and answers all questions regarding senior citizen issues
- Exhibits a professional image, behavior, appearance and demeanor at all times
- Answers phones and takes questions in person
- Researches senior citizen issues
- Obtains services for senior citizens when appropriate
- Refers senior citizens to other organizations when necessary
- Performs record keeping for Senior Office
- Maintains emergency information for seniors participating in events and programs
- Performs all other record keeping as necessary
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
