Senior Change Manager

U.S. Bank • Minneapolis, MN

1d • Hybrid

About The Position

The Senior Change Manager provides strategic leadership for change management in support of the Business Banking segment ($0–$25 million). This role is accountable for defining, leading, and executing change strategies that enable successful adoption of new products, capabilities, and operating model changes across the segment. Operating as a trusted advisor to senior leaders, the Senior Change Manager partners across business, functional, and delivery teams to ensure changes are well designed, clearly communicated, operationally ready, and sustainably adopted. The role focuses on the people, process, and adoption components of transformation and product delivery, with an emphasis on non technical enablement and readiness.

Requirements

• Master's degree, or equivalent work experience
• 10 or more years of experience in project management activities

Nice To Haves

• 5+ years of experience leading complex project and/or change management initiatives within a large, matrixed organization
• Deep expertise in change management principles and their application at scale
• Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups
• Strong strategic, analytical, and problem‑solving capabilities
• Demonstrated experience leading change for product launches, transformations, or operating model shifts

Responsibilities

• Own the change strategy for assigned initiatives and product releases, including stakeholder engagement, communications, training, readiness, adoption, and reinforcement plans.
• Serve as a strategic partner to segment leadership, regional leaders, and functional partners (Marketing, Operations, Technology, Risk, and others) to align change execution with business priorities.
• Translate complex change into clear, compelling narratives that articulate business value, customer impact, and employee relevance.
• Lead enterprise-scale readiness efforts, ensuring all operational impacts are identified, planned for, and mitigated prior to release.
• Establish and drive change governance, ensuring alignment across teams and accountability for execution of change activities.
• Oversee updates to processes, procedures, training, and enablement materials across all impacted organizations.
• Develop and deliver executive-level communications and presentations, including recommendations, risk assessments, and adoption insights.
• Act as a subject matter expert and thought leader on change management best practices, advising leaders on approach, timing, and risk mitigation.
• Measure change effectiveness, leveraging qualitative and quantitative feedback to assess adoption, refine strategies, and demonstrate business impact.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior