Senior Change Management Consultant

CapTech Consulting • Richmond, VA

4h

About The Position

CapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.
Specific responsibilities for the Sr. Organizational Change Management Consultant position include:
Focus on the people side of change, including changes to business processes, systems, technologies, and AI-enabled solutions, ensuring adoption and value realization from technology initiatives.
Quickly become familiar with client business challenges, technologies, and AI use cases to understand the environment for change and act as a trusted advisor to client stakeholders while leading enterprise change efforts.
Develop comprehensive, AI-informed change management strategies encompassing communication, sponsorship, stakeholder engagement, learning, and measurement, with clear dependencies and success metrics defined.
Design AI-supported data collection approaches (e.g., surveys, readiness assessments, sentiment analysis, adoption and usage metrics)defining measurement strategies, dependencies, and success criteria tied to change outcomes.
Facilitate client interactions (e.g., stakeholder interviews, leadership meetings, design sessions, and workshops), incorporating AI-enabled insights, synthesized themes, and scenario analysis to accelerate decision-making and alignment.
Analyze qualitative and quantitative data using AI-assisted techniques to develop evidence-based findings, insights, and recommendations that inform change strategies, risk mitigation, and leadership actions.
Identify people, readiness, and adoption risks associated with business and changes, and develop proactive response strategies informed by risk modeling and trend analysis.
Design and develop AI-enabled learning strategies utilizing appropriate mechanisms (e.g., simulations, self-paced learning, adaptive learning paths, assessments, and exams), ensuring alignment to adult learning principles and measurable learning outcomes.
Lead adult learning activities, including Train-the-Trainer programs, while enabling instructors and leaders to effectively use learning tools and content.
Interact and engage with Sponsors and Senior Leaders, translating AI-driven insights into clear change narratives, sponsorship actions, and leadership messaging.
Facilitate role and organizational design by leveraging AI-supported workforce analysis, role clarity models, and dependency mapping to define optimal structures, roles, and capabilities required for future-state operations.
Lead and mentor OCM team members, ensuring quality, consistency, and ethical use of AI-enabled tools in the development of change deliverables.

Requirements

• 10+ years experience delivering enterprise-scale change management within large organizations.
• Demonstrated progression and growth within the OCM discipline through past career experiences.
• Proven ability to produce and own high quality deliverables that meet client needs, including strategic communications and training materials.
• Knowledge and application of PROSCI and other change management methodologies and tools.
• Excellent written and verbal communication that is effective to all levels in an organization.

Responsibilities

• Focus on the people side of change, including changes to business processes, systems, technologies, and AI-enabled solutions, ensuring adoption and value realization from technology initiatives.
• Quickly become familiar with client business challenges, technologies, and AI use cases to understand the environment for change and act as a trusted advisor to client stakeholders while leading enterprise change efforts.
• Develop comprehensive, AI-informed change management strategies encompassing communication, sponsorship, stakeholder engagement, learning, and measurement, with clear dependencies and success metrics defined.
• Design AI-supported data collection approaches (e.g., surveys, readiness assessments, sentiment analysis, adoption and usage metrics)defining measurement strategies, dependencies, and success criteria tied to change outcomes.
• Facilitate client interactions (e.g., stakeholder interviews, leadership meetings, design sessions, and workshops), incorporating AI-enabled insights, synthesized themes, and scenario analysis to accelerate decision-making and alignment.
• Analyze qualitative and quantitative data using AI-assisted techniques to develop evidence-based findings, insights, and recommendations that inform change strategies, risk mitigation, and leadership actions.
• Identify people, readiness, and adoption risks associated with business and changes, and develop proactive response strategies informed by risk modeling and trend analysis.
• Design and develop AI-enabled learning strategies utilizing appropriate mechanisms (e.g., simulations, self-paced learning, adaptive learning paths, assessments, and exams), ensuring alignment to adult learning principles and measurable learning outcomes.
• Lead adult learning activities, including Train-the-Trainer programs, while enabling instructors and leaders to effectively use learning tools and content.
• Interact and engage with Sponsors and Senior Leaders, translating AI-driven insights into clear change narratives, sponsorship actions, and leadership messaging.
• Facilitate role and organizational design by leveraging AI-supported workforce analysis, role clarity models, and dependency mapping to define optimal structures, roles, and capabilities required for future-state operations.
• Lead and mentor OCM team members, ensuring quality, consistency, and ethical use of AI-enabled tools in the development of change deliverables.

Benefits

• We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.
• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
• Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
• Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.
• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness
• CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE. As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Laura Massa directly via email [email protected]. At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed