Senior Change Management Consultant - Sacramento, CA

Guidehouse • Sacramento, CA

4d • $98,000 - $163,000

About The Position

Guidehouse seeks an Organizational Change Management (OCM) and Communications Senior Consultant to take an active role in engagement execution for change management. This includes stakeholder management and developing materials around change readiness assessments, communications analysis, communications planning, and the execution of change management and communications collateral. OCM Senior Consultants help our clients transform their business processes, improve efficiency and operations, increase transparency, and promote user adoption, and comply with Federal, State, and Local government laws and regulations. As a Senior Consultant, you will have responsibility for client management, solution implementation, and overall delivery within your assigned workstream. You will be relied upon for project workstreams and interact with clients to ensure engagement success. This includes supporting day-to-day operational meetings with clients and consulting leaders. Senior Consultants must prepare and communicate well-organized communications and presentations to clients and internal executives. We encourage career development and hiring for the long term. As a Senior Consultant, you will follow a clearly defined career path and continue to deepen your OCM acumen and consulting skills. A successful Senior Consultant is self-motivated, outcomes-oriented, capable, and willing to develop solutions independently or collaboratively as part of a team of highly skilled professionals. Senior Consultants are provided the opportunity to interact with our clients and to enhance skills across technical competency, business development, and client service. As a Senior Consultant, you will work as part of a team of problem solvers with extensive consulting experience, helping our public sector clients solve complex issues from strategy to execution.

Requirements

• Bachelors Degree OR FIVE (5) years relevant experience may be used in lieu of Bachelors Degree
• Minimum of THREE (3) years of change management experience with a minimum of THREE (3) years in a lead capacity
• Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively through MS PowerPoint, including creating custom visuals and customization of slide masters
• The ability to work as part of a team and prioritize resources and time effectively
• Experience implementing technology systems; examples include Salesforce, ServiceNow, Workday, etc
• Communications experience creating collateral, specifically through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products
• Organizational and project management skills
• Experience leading one or more tasks or work streams within a client engagement, overseeing individual contributions, as well as potentially overseeing the work of additional engagement or junior staff
• Ability to adapt quickly to changing priorities and develop successful professional relationships with key internal and external stakeholders

Nice To Haves

• Prosci or CCMP certification
• Comfort with quantitative analysis in Excel, for example, with pivot tables and conditional formatting, as well as the ability to translate analysis findings into easily digestible visuals or communications
• Experience implementing change management for large-scale (5,000+ users) technology systems implementation projects
• Minimum of THREE (3) years of management consulting experience within the public sector
• Experience managing small project teams (2-4 team members)
• Knowledge of graphic design concepts
• Experience documenting Standard Operating Procedures (SOPs)
• Experience with business process redesign
• Experience designing complex surveys and associated data analysis
• Experience with copy-editing
• Experience using Visio, documenting workflows, and doing process mapping
• Master’s degree in communications, organizational design, public policy, administration, or other appropriate degree

Responsibilities

• Proactively assist in the delivery of engagement activities and manage the completion of deliverables
• Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team
• Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff
• Guide client and internal subject matter expert conversations toward effective outcomes
• Develop strategies to solve complex OCM challenges for our clients
• Contribute to the development of the team’s industry acumen and capabilities through contribution to internal firm initiatives
• Lead key components of change management projects and teams to develop and implement change strategies and plans
• Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change
• Lead the creation of content for stakeholder engagement regarding planned changes – what’s in it for me, why it matters, how it’s done, and the program's status
• Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives
• Perform quality assurance reviews on all work products
• Track and report the status of change programs, including key metrics and risks
• Support the development and continuous improvement of Guidehouse change management methodologies and tools
• Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level