Sr. Certification Specialist

University of Maryland Global Campus • Adelphi, MD

4d • Remote

About The Position

University of Maryland Global Campus seeks a Senior Certification Specialist (SCS) to assist in the processing, reconciliation, and reporting of VA educational benefits to the Department of Veterans Affairs. The SCS works as part of a team to report student enrollment information to the VA.

Requirements

• Bachelor’s degree from an accredited institution of higher learning.
• Two (2) years of experience working at an institution of higher learning with preference in a college Veterans Affairs Office or Student Advising.

Nice To Haves

• Experience in PeopleSoft and Enrollment Manager preferred.
• Knowledge and experience with Microsoft Office Suite.

Responsibilities

• Review student records, monitor student enrollments, and process enrollments in PeopleSoft and the VA’s Enrollment Manager (EM) system while remaining in compliance with Department of Veterans Affairs rules and regulations.
• Liaise with advising operations, Office of Financial Solutions, and other UMGC departments to resolve escalated certification questions and concerns.
• Assist students in resolving issues with the Department of Veterans Affairs related to the use of VA educational benefits.
• Liaise with overseas points of contact to process enrollment certifications.
• Adhere to SAA and VA regulations as well as VCO office protocols to ensure certification processes are completed in a timely manner.
• Provide students, prospective students, and UMGC staff with general information about VA educations benefits and act as first point of contact for student escalations.
• Develop and maintain job aids and internal training materials.
• Perform other duties as assigned.

Benefits

• 22 days of paid vacation
• 15 days of sick leave
• 3 personal days
• 16 paid holidays (17 during general election years)
• Health care, medical with vision, dental, and prescription plans for both individuals and families
• Subsidized state of Maryland medical and prescription benefits (for eligible Contingent II employees)
• Stipend to assist in the purchase of a health plan (for eligible Contingent II employees)
• Term Life Insurance
• Accidental Death and Dismemberment Insurance
• Long-Term Disability (LTD) Insurance
• Retirement stipend equal to 7.25 percent of their base salary
• Supplemental retirement account (SRA)
• 401(k)
• 403(b)
• 457(b)
• Various Roth options
• Tuition Remission at UMGC or at University of Maryland College Park (for eligible employees)
• Undergraduate tuition remission for spouses and dependent children after two years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior