Senior Certification Operations Manager

Hewlett Packard Enterprise•Frisco, TX

11d•$81,500 - $187,500•Remote

About The Position

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. About the Role We are seeking a Certification Program Manager to support the planning, development, launch, maintenance, and retirement of professional certification programs. This role will manage certification operations, vendor relationships, program schedules, and cross-functional activities to support consistent program delivery and candidate experience. The position works closely with internal stakeholders, subject matter experts, testing providers, certification platforms, and other external partners to execute certification programs in alignment with business and program requirements.

Requirements

Bachelor's degree in Business, Operations, Education, Information Technology, or a related field, or equivalent relevant experience.
5+ years of experience in certification operations, credentialing programs, technical training, learning program management, or a related field.
Experience working with certification tools and testing providers, preferably Pearson VUE, Credly and Alpine Cert Metrics.
Experience managing external vendors or service providers.
Experience managing multiple projects, programs, or operational initiatives.
Experience coordinating activities across cross-functional teams and stakeholders.
Experience developing and maintaining project plans, schedules, processes, and documentation.
Strong written and verbal communication skills.
Strong organizational, analytical, and problem-solving skills.
Proficiency with Microsoft 365 and project or program management tools.

Nice To Haves

Experience supporting IT, networking, cloud, cybersecurity, or other technical certification programs.
Familiarity with exam development processes, psychometrics, or certification industry practices.
Experience managing vendor contracts, SOWs, budgets, and service agreements.
PMP, Agile, Scrum, or related project management certification.

Responsibilities

Manage certification programs throughout the lifecycle, including planning, development, launch, maintenance, recertification, and retirement.
Develop and maintain certification roadmaps, release schedules, project plans, and operational processes.
Coordinate certification activities across internal teams, subject matter experts, and external service providers.
Monitor program milestones, deliverables, risks, dependencies, and operational performance.
Identify and implement process improvements to support program efficiency and consistency.
Partner with stakeholders to align certification programs with product, business, and market requirements.
Manage relationships with vendors supporting certification development, exam delivery, psychometrics, certification platforms, digital credentials, localization, and content development.
Manage vendor contracts, Statements of Work (SOWs), budgets, service-level agreements (SLAs), deliverables, and performance metrics.
Coordinate activities across multiple vendors to support project timelines, quality requirements, and program objectives.
Track vendor performance and address operational issues, risks, and escalations as needed.
Oversee certification management systems, credentialing platforms, and related operational processes.
Ensure certification requirements, policies, and program updates are accurately implemented across applicable systems and processes.
Support certification launches, updates, recertification programs, and program changes.
Maintain operational documentation, procedures, and process requirements.
Support audits, appeals, exception requests, and certification policy inquiries.
Serve as an escalation point for candidate inquiries related to exam registration, scheduling, testing accommodations, score reporting, certification status, digital credentials, recertification, and program policies.
Coordinate with testing providers, certification platforms, and internal support teams to investigate and resolve candidate issues.
Monitor candidate support trends and identify opportunities to improve processes and the candidate experience.
Develop and maintain candidate-facing procedures, FAQs, and other support documentation.
Ensure candidate support processes are aligned with applicable certification policies and accessibility requirements.
Analyze candidate feedback and operational data to identify opportunities for process improvements.