Senior Catering Sales Executive (NE)

Marriott•Santa Clara, CA

7h•Onsite

About The Position

The Senior Catering Sales Executive handles more complex social and local corporate catering opportunities that exceed standard sales office parameters, such as events with 150 or more covers. This role involves day-to-day supervision of on-property catering sales associates, contracting and closing local catering and social business, and ensuring proper and timely turnover for quality service delivery. The executive is responsible for achieving catering revenue goals by actively up-selling business opportunities to maximize revenue. They will implement the brand’s service strategy and applicable brand initiatives across all aspects of the sales process, aiming to drive customer loyalty through service excellence. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity, actively fostering an environment where the unique backgrounds of associates are valued and celebrated. Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. JW Marriott, part of Marriott International's luxury portfolio, believes associates come first, offering a work experience focused on community, camaraderie, training, development, recognition, and holistic well-being, encouraging associates to pursue their passions in a luxury environment.

Requirements

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Nice To Haves

2 years of catering sales experience.

Responsibilities

Manages the sales efforts for the property including local corporate and social catering.
Responds to incoming catering opportunities for the property.
Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals.
Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
Designs, develops and sells creative catered events.
Maximizes revenue by up-selling packages and creative food and beverage.
Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
Develops menus that drive sales.
Assists with selling, implementation and follow-through of catering promotions.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g., 150 covers).
Provides day to day supervision to catering sales associates that are on-property.
Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.
Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Performs other duties, as assigned, to meet business needs.
Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales,Enterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative.
Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Develops a close working relationship with operations to execute strategies at the property level.